Funeral Director/Embalmer Apprentice

Service Corporation International; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Sci Corp in Indianapolis, IN, seeks an on-call Funeral Service Associate to support families through funeral and memorial arrangements, cremation ceremonies, and interment logistics. Under the guidance of a licensed funeral director, you will ensure compassionate, professional service in line with company policies.

The role requires a high school diploma or equivalent, and enrollment or completion of mortuary science training as required by state law.

Qualifications

• Must meet licensing requirements per state laws and boards.
• High school diploma or equivalent required; mortuary science education preferred.
• Strong communication, compassion, and integrity are essential.

Responsibilities

• Take first calls on on-call basis and communicate with families.
• Supervise and prepare deceased with care and respect.
• Arrange and conduct funeral and memorial ceremonies per policy.
• Handle funeral contracts and payments per policy.
• Inform families of veterans services; manage interment/cremation arrangements.
• Oversee services logistics: parking, ushering, driving, setup and teardown.
• Ensure compliance with licensing, regulations, and company standards.
• Provide aftercare when Family Service Counselor is unavailable.

Skills

Communication skills

Detail oriented

Problem solving

Compassion and integrity

MS Office Suite

Multi-tasking

Education

High School diploma or equivalent

Dual degree program in mortuary science (enrolled or completed)

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Under the guidance of a licensed funeral director, implements choices made by the families’ legal representatives regarding the funeral, final disposition of the body and memorialization of the individual. Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families following the loss of a loved one. Provides exemplary personalized and professional service.

JOB RESPONSIBILITIES

• Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers
• Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains
• Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
• Negotiates and enters into funeral contracts. Handles contracts, legal documents, and collection of payment in accordance with company policies
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Arranges for the interment or cremation of human remains
• Confirms authorization to proceed with the service arrangements
• Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
• Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules
• Provides aftercare in absence of Family Service Counselor
• Ensures potential pre-need referrals are shared with Family Service Counselors
• Prepares and accurately completes documents and online entries related to services, cremations, maintenance
• Retains heritage and grows market share through active involvement with community, religious and other organizations

MINIMUM REQUIREMENTS

Education

• High School diploma or equivalent
• Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board

Experience

• Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery

Certification/Licenses

• Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board
• Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Basic knowledge of religious and fraternal organizations customs
• Knowledge of computers and some software including MS Office Suite required
• High level of compassion and integrity
• Good communication skills
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented

Postal Code: 46208

Category (Portal Searching): Operations

Job Location: US-IN - Indianapolis