Funeral Director Apprentice

Service Corporation International; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Service Corporation International is seeking a compassionate team member to provide customer service to client families after the loss of a loved one. You will learn how a Funeral Director implements choices made by families and legal representatives, and coordinate arrangements with care and professionalism.

The role includes handling documentation, contracts, and aftercare, while upholding company policies. Empathy, strong communication, multi-tasking, and reliability are essential for success.

Qualifications

• Knowledge of computers and some software including MS Office products.
• Completion of or currently enrolled in a mortuary science program.

Responsibilities

• Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner.
• Learn to negotiate and create acceptable funeral contracts and handle related documents and payments.
• Assist with aftercare materials and provide information on insurance, pre-arrangements, and next of kin.
• Support daily office duties and maintenance of vehicles and facilities.
• Assist at chapel, church services, cemetery duties, and coordinating with families.

Skills

Compassion

Integrity

Communication skills

Problem solving

Multi-tasking

Prioritization

Customer service

Education

High School diploma or GED

Enrollment in mortuary science program

Tools

MS Office

Job description

Job Summary

Our associates celebrate lives. We celebrate our associates. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

Job Responsibilities

JOB RESPONSIBILITIES Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures Learns to negotiate and create acceptable funeral contracts Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies. Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services. Confirms authorization to proceed with the service arrangements Verifies identification of the deceased and authorization for embalming Learns how to arrange for the interment or cremation of human remains Adheres to all company and regulatory requirements Cares for the deceased in a respectful manner while performing a variety of tasks which may include: Removals and transfers Lifting of deceased human remains Dressing and casketing Coordinating and assisting with funeral service and visitation Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families Setting of chairs and the removal, proper care and storage of these items Removals and transfers Assists with funeral services by: Coordinating the parking of cars Ushering Driving funeral vehicles Assisting at chapel and church services Assisting at the cemetery Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families Setting up chairs and the removing, properly caring for and storing of these items Participating at special functions Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: Documentation Stationery Information on insurance, health benefits and pension, Pre-arrangements for next of kin Ensures potential pre-need referrals are shared with Family Service Counselors Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry Assists with general office duties such as preparing reports as needed Assists with the maintenance of vehicles, the facility and property Receives caskets and other funeral home supplies as well as place into inventory Ensures refreshments are available (where allowed by law) Performs other duties as assigned

Minimum Requirements

Education

High School diploma or general equivalency degree (or diploma) Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.

Experience

Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery.

Certification/Licenses

Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board Valid driver’s license.

Knowledge, Skills and Abilities

Knowledge of computers and some software including MS Office products required High level of compassion and integrity Good communication skills Problem solving skills Ability to multi task and set priorities

Work Conditions

Work Environment Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families.

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond "standard" hours as the need arises Travel up to 25%

Location Information

Postal Code: 70124 Category (Portal Searching): Operations Job Location: US-LA - New Orleans

About Us

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.