Funeral Director

Service Corporation International; Springfield (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Service Corporation International is seeking a Funeral Director to lead arrangements conferences, preside over visitation and funeral services, and ensure compliance with applicable laws. You will interact with grieving families, coordinate merchandise and cemetery options, and supervise service teams to deliver compassionate, professional memorial experiences.

Responsibilities include arranging conferences, coordinating with preparation staff, and guiding families through benefits and pre-need

Qualifications

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with acceptable driving record to operate company vehicles.
• Experience in funeral industry preferred.

Responsibilities

• Receives or initiates call to deceased next of kin and schedules Arrangement appointment.
• Presides as MC for visitation, funeral, or graveside services and aligns with contractual arrangements.
• Explains options (cemetery property, merchandise) and facilitates contracts.
• Performs arrangements conference and guides families through life insurance and benefits.
• Performs event planning for music, flowers, catering, and memorial products.
• Interacts with family to fulfill death care requests and provides guidance to services team.

Skills

Cognitive ability

Communication skills

Public speaking

MS Office

Database proficiency

Problem solving

Self-motivation

Education

Funeral Director license

Accredited mortuary science education

Tools

MS Office Suite

Proprietary funeral software

Job description

Our associates celebrate lives. We celebrate our associates.Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).Job ResponsibilitiesArrangements ConferenceReceives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software.Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.Responsible for reviewing and authorizing merchandise and service contract revisions.Directing ServicesConfirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services included in the purchase agreement. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.Event PlanningPerform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.May attend community or charity events to represent and promote the location or market.GeneralWorks under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures. Additional responsibilities as requested or assigned.Minimum requirementsEducation & LicensesGraduated from an accredited school or college of mortuary scienceCurrent Funeral Director license within the practicing stateValid state driver’s license with an acceptable driving record required to operate company owned vehiclesExperienceIndustry experience is preferredKnowledge, Skills & AbilitiesCognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternativesMust have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivatedAbility to build professional and trusting business relationsProfessional written and verbal communication skillsPublic speaking skills with the ability to influence and gain consensusProficient using databases in automated processesProficient MS Office skillsWork conditionsEnvironment - Work is both indoors and outdoors during all seasons and weatherAttire - professional business attire required when in contact with familiesPostures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildingsPhysical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageAbility to push and pull up to 150 pounds on flat and inclined flooring or rampsHours: Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessaryPostal Code: 22151Category (Portal Searching): OperationsJob Location: US-VA - Springfield