Funeral Director

Foundation Partners Group; Garnerville (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Foundation Partners Group in Garnerville, NY is seeking a Funeral Director to manage all phases of the funeral arrangement process, ensuring high-quality service for client families. Responsibilities include coordination of services and oversight of team members during procedures.

Qualified applicants must have a valid funeral director license, a high school diploma or equivalent, and strong communication and organizational skills. A minimum of one year of experience in the funeral industry is preferred.

Qualifications

• Minimum one year of experience in customer service and the funeral industry is preferred.
• Ability to work on-call/first call, in rotation as assigned.
• Valid state-issued driver's license with a clear driving record.

Responsibilities

• Manage all phases of funeral arrangements.
• Meet with client families to arrange personalized funeral services.
• Oversee all team members participating in services.

Skills

Customer service experience

Communication skills

Organizational skills

Knowledge of Microsoft Office

Time management

Ability to lift heavy items

Ability to multi-task

Education

High school diploma or equivalent

Valid state-issued funeral director license

Completed mortuary school

Job description

The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview and Responsibilities

• Presents every client family with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence
• Transfers decedents, dresses, and caskets, and prepares deceased on an as‑needed basis (per appropriate licensing) to the instruction obtained from the family
• Meets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest quality
• Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations
• Conducts and attends funeral services regularly, leading all post‑service follow‑ups as needed
• Collects funds at the time of arrangement conferences

Requirements & Qualifications

• High school diploma or equivalent
• Valid state‑issued funeral director license (as per state licensing requirement)
• Completed mortuary school
• Minimum one year of experience in customer service and the funeral industry is preferred
• Experience in making an initial transfer of decedent and funeral arrangement, and decedent care
• Ability to keep licenses and continued education requirements current and in good standing
• Ability to work on‑call/first call, in rotation as assigned
• Knowledge of Microsoft office suite (Word, Excel, PowerPoint)
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families
• Able to multi‑task, i.e., enter data into company POS while interacting with a client's family member's
• Ability to stand for two or more hours without rest
• Ability to move, push and pull heavy weighted items up to 150lbs safely
• Valid state‑issued driver's license with a clear driving record

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled