Fundraising Support Specialist (Contract)

Wikimedia Foundation; United States; Remote; USD 37,000 - 59,000; Full time

Job summary

The Wikimedia Foundation seeks a Fundraising Support Specialist to join our Online Fundraising team, reporting to the Senior Manager of Fundraising Products. In this role you will perform vital production tasks to enable our Revenue Specialists to launch and optimize campaigns in more than 20 languages and 30 countries each year.

You will modify HTML/CSS, handle translations, run QA, and coordinate with linguists and designers.

Qualifications

• Familiarity with HTML and CSS; JavaScript is a nice-to-have but not required.
• Must be able to navigate code, implement test overrides, and verify changes.
• Strong attention to detail and quality assurance skills.
• Excellent written and verbal communication in a distributed remote environment.
• Experience with multilingual marketing or programs is a plus.
• Travel about 2 times per year.

Responsibilities

• Modify web files (HTML/CSS) for international campaigns and update translations.
• Work in the CentralNotice platform to implement campaigns and banner tests.
• QA banner program across browsers and coordinate triage with developers and designers.
• Manage tasks and priorities using Asana and support campaign delivery.

Skills

HTML/CSS

Attention to detail

Written and verbal communication

Autonomous remote work

Multilingual marketing experience

Willingness to travel

Tools

Asana

Job description

Summary

The Wikimedia Foundation seeks a Fundraising Support Specialist to join our Online Fundraising team, reporting to the Senior Manager of Fundraising Products. In this role, you will perform vital production tasks to enable our team of Revenue Specialists to launch and optimize fundraising campaigns in more than 20 languages and 30 countries each year.

In a typical day, you will:

• Work in web files to modify HTML and CSS content as part of the production process for our international campaigns, in coordination with Revenue Specialists. This involves finding and updating translation elements, implementing copy tests, and interfacing with linguists and creative strategists to verify test content before it goes live.
• Work in our CentralNotice banner delivery platform to implement new campaigns and banner tests. Guided by test priorities from the Revenue Specialists, you will ensure test content is ready and organized for clarity of reporting.
• Manage QA processes for our banner program, which includes cross-browser review and the implementation of a “QA checklist” maintained by our design team. If bugs are found, you will work with developers and designers to triage and verify their solutions.
• Receive instructions on new tasks from Revenue Specialists and the Senior Manager of Fundraising Products. You will maintain your own Asana board of priorities and contribute to other Asana workflows to ensure campaign delivery.

Desired Skills and Qualifications

• Familiarity with HTML and CSS; JS is a ‘nice to have’ but optional. This position is not a developer role, but comfort navigating code, implementing test overrides, and verifying your changes is required.
• Excellent attention to detail, and the ability to own and maintain quality assurance processes.
• Solid written and verbal communication skills and the ability to perform autonomously in a remote, time-zone distributed environment.
• A desire to learn on the job and adapt to Wikimedia’s unique movement and model.
• Experience with multilingual marketing or programs, and comfort working within distributed, international environments.
• December is a critical fundraising month and team members are generally needed to work in this month.
• Occasional travel, approximately 2 times a year, including internationally.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries *. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$27/hr to US$43/hr with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

Please note that we are currently able to hire in the following:

US States : Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [e-mail] or [phone].

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