Functional Developer

Civic Recruitment Limited; Oklahoma; On-site; USD 107,000 - 140,000; Part time

Job summary

Civic Recruitment Limited is seeking a Functional Developer to configure, deploy and support Microsoft Dynamics 365 Customer Service and Contact Centre for a Local Authority in Lincoln. The contract runs 4-5 months at £500 per day outside IR35.

The role focuses on enhancing CRM, telephony and customer service processes, collaborating with stakeholders, solution architects and technical teams to deliver value-driven CRM solutions onsite in Lincoln.

Qualifications

• Experience configuring Dynamics 365 Customer Service and Contact Centre.
• Experience delivering CRM solutions in medium to large organisations.
• Knowledge of case management, queues, routing, SLAs, omnichannel support.

Responsibilities

• Configure and support Dynamics 365 Customer Service and Contact Centre.
• Translate business requirements into CRM configurations.
• Manage case workflows, queues, routing and SLAs.
• Enable voice, email, chat and digital channels.
• Develop Power Platform solutions (Dataverse, Power Automate, Power BI).
• Assist with deployments, testing, releases and promotions across environments.

Job description

Lincoln, United Kingdom | Posted on 29/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

4-5 months contract with a Local Authority

Summary

• This is a 4-5 month contract role with a Local Authority, offering a pay rate of £500 per day outside IR35. The position is for a Functional Developer specializing in Dynamics 365 Contact Centre and CRM. The main goal is to configure, develop, deploy, and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. This role focuses on enhancing CRM, telephony, automation, and customer service to meet business needs. The successful candidate will collaborate with business stakeholders, solution architects, and technical teams to transform operational requirements into effective CRM and contact centre solutions, ultimately improving customer experience and service delivery.

Responsibilities

• Configure, customize, and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
• Convert business requirements and solution designs into functional CRM and contact centre configurations.
• Implement and manage case management processes, queues, routing rules, SLAs, and customer service workflows.
• Set up and support voice, email, chat, and digital customer engagement channels.
• Facilitate telephony integrations, including Microsoft Teams Phone, Direct Routing, Azure Communication Services (ACS), and SIP-based voice solutions.
• Develop and maintain Power Platform solutions, such as Dataverse, Power Automate workflows, and Power BI reporting.
• Assist with solution deployments, testing, release management, and the promotion of solutions across development, testing, and production environments.

Requirements

• Proven experience in configuring and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
• Experience in delivering CRM and customer service technology solutions in medium to large organizations.
• Strong understanding of case management, queue management, routing, SLAs, and omnichannel customer service environments.
• Degree or equivalent qualification in Information Technology, Computer Science, Business Systems, or a related field.
• Microsoft Dynamics 365 certification or equivalent practical experience.
• Evidence of ongoing professional development in Microsoft technologies.

Additional Information

• Working hours: 37 hours per week
• Location: Orchard Street, Lincoln, Lincolnshire, LN1 1YL, United Kingdom
• Work pattern: Attendance at 2 to 5 onsite meetings in Lincoln is required during the contract.
• Application deadline: 6th November 2026,