Fullfillment Associate

Wolters Kluwer; Glendale (CA); On-site; USD 30,000 - 51,000; Full time

Job summary

Wolters Kluwer’s CLC Division seeks an entry‑level Fulfillment Associate, Document Management in Glendale, CA. You will handle processing and routing of legal documents, ensuring accuracy and timely delivery as part of a global compliance organization.

You’ll work with internal teams, learn internal tools like ARROW, and support clear service of process while meeting productivity and quality targets in a collaborative environment.

Qualifications

• Minimum 1+ years of experience in document processing or records management.
• Strong attention to detail and quality control mindset.
• Knowledge of Service of Process procedures is a plus.

Responsibilities

• Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider
• Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
• Collaborate directly with internal customers to deliver timely and accurate service of process
• Identify issues requiring escalation and route them to the appropriate support or resolution teams
• Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
• Adhere to Service of Process standard operating procedures and compliance requirements
• Consistently meet established productivity, quality, and timeliness performance metrics

Skills

Document processing

Attention to detail

Service of Process knowledge

Scanning equipment

Internal dashboards

Issue escalation

Teamwork

Time management

Verbal communication

Education

High school diploma

Legal/operations workflows education preferred

Tools

ARROW

Internal tooling

Dashboard software

Job description

Job description Wolters Kluwer’s CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management, you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry‑level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.

Essential Duties and Responsibilities

• Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider
• Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
• Collaborate directly with internal customers to deliver timely and accurate service of process
• Identify issues requiring escalation and route them to the appropriate support or resolution teams
• Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
• Adhere to Service of Process standard operating procedures and compliance requirements
• Consistently meet established productivity, quality, and timeliness performance metrics

Skills

• Document processing and records management
• Strong attention to detail and accuracy
• Knowledge of Service of Process procedures (preferred)
• Proficiency with scanning equipment and workflow systems
• Ability to learn and navigate internal tools and dashboards
• Problem identification and escalation judgment
• Collaborative teamwork and internal customer service skills
• Time management and ability to meet performance metrics
• Clear verbal communication and professional interpersonal skills

Qualifications

• Minimum of 1+ years of experience
• High school diploma or equivalent required, additional education in legal/operations workflows preferred
• Experience in document processing, administrative operations, or records management preferred
• Ability to accurately prepare, scan, and track documents
• Comfort learning and using internal systems, tools, and dashboards
• Strong attention to detail and quality focus
• Ability to meet productivity, quality, and timeliness metrics
• Sound judgment in identifying and escalating issuesStrong teamwork and internal customer service skills
• Professional communication and time‑management abilities
• Ability to lift up to 30 lbs

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $30,300.00 - $50,700.00 USD

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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