Full Time Universal Banker/Teller I

First Mid Bank & Trust; Mattoon (IL); Vor Ort; USD 24.000 - 27.000; Vollzeit

Benefits dieser Stelle

Health benefits? TBD by Total Rewards

401(k) with company match

Employee Stock Purchase Plan

Generous paid time off

Tuition reimbursement

Zusammenfassung

First Mid Bank & Trust in Mattoon, IL is seeking a Full Time Universal Banker/Teller I to deliver quality service, handle transactions, and cross-sell banking products.

You'll greet customers, process deposits and withdrawals, open accounts, and assist with branch operations while upholding compliance and security standards.

Qualifikationen

• 1+ year of customer service and cash handling experience or similar.
• Proficient in Microsoft Office and computer applications.
• Must complete compliance and training curriculum to open basic accounts.

Aufgaben

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Greet customers and make them feel welcome to First Mid Bank & Trust.
• Process transactions with accuracy and efficiency (deposits, withdrawals, payments, check cashing, cashier's checks).
• Open accounts (checking, savings, basic business accounts).
• Maintain cash drawer and assist with daily branch duties.
• Cross-sell products and refer to appropriate business lines.

Kenntnisse

Customer service

Microsoft Office

Ausbildung

High School Diploma/GED

Jobbeschreibung

Position

Full Time Universal Banker/Teller I

Location

Mattoon, IL

Job Id

4865

# of Openings

1

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401(k) plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

Responsibilities include, but are not limited to:

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Sales

• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Education

• High School Diploma/GED required.

Experience

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Previous sales experience preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Skills

• Proficient in usage of Microsoft Office and computer application

Total Rewards

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses
• Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

LP123

Pay Range

$17.50 - $19.62 per hour