Full-Time Universal Banker/Teller I

First Mid; Beloit (WI); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive health, dental & vision

401(k) with employer match + ESPP

Generous PTO & paid holidays

Tuition reimbursement & bonuses

Descripción de la vacante

First Mid Bank & Trust is seeking a customer-focused associate in Beloit, WI to provide high-quality service and accurately handle banking transactions. You will greet customers, support account openings, and maintain strict adherence to policies and procedures.

The role includes opportunities to participate in promotions and community events while building lasting client relationships. Candidates should have at least a high school diploma and 1+ year of customer service and cash-handling

Formación

• High School Diploma or GED required.
• 1+ year of customer service and cash handling experience preferred.
• Successful completion of required compliance and training for basic account opening processes.

Responsabilidades

• Create a quality service experience by ensuring timely resolution to customer needs and overall satisfaction.
• Greet customers and make them feel welcome at First Mid Bank & Trust.
• Process transactions accurately and efficiently within policy guidelines (deposits, withdrawals, payments, check cashing, cashier’s checks).
• Obtain manager approval for transactions outside authorized limits and seek assistance for suspicious activity.
• Balance cash drawer daily and support branch operations.
• Open accounts (checking, savings, safe deposit box, etc.) and perform changes as requested by customers.
• Identify ways to improve processes to enhance customer experience and report ideas to management.
• Support bank promotions and community events as needed.
• Work may extend to other First Mid banking centers.

Conocimientos

MS Office

Computer literacy

Educación

High School Diploma/GED

Descripción del empleo

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

Responsibilities include, but are not limited to:

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Sales:

• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Qualifications

Education

• High School Diploma/GED required.

Experience

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Previous sales experience preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Skills

• Proficient in usage of Microsoft Office and computer application

Total Rewards

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses
• Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT