Full-Time Universal Banker /Teller I

First Mid-Illinois Bancshares, Inc.; Arcola (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental & vision coverage

401(k) with employer match

Generous PTO & holidays

Tuition reimbursement

Performance-based bonuses

Job summary

First Mid Bancshares, Inc. is seeking a Universal Banker to deliver exceptional customer service and drive sales at our banking center. You will greet customers, process transactions, open new accounts, and cross-sell banking products while maintaining compliance and security standards.

The role requires prior banking or consumer lending experience, strong sales capabilities, and the ability to work as part of a team to meet branch goals. Training and ongoing development are provided.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in a sales and goal-based environment.
• 1+ year of banking and/or consumer lending experience preferred.
• Successful completion of required compliance and First Mid training curriculum to be proficient in the account opening process.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines.
• Gain manager assistance with any suspicious transactions.
• Open personal and commercial customer account relationships with knowledge of products and systems.
• Proactively look for ways to improve processes that will improve the customer experience and communicate ideas to branch management.

Skills

Banking knowledge

Customer service

Sales skills

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Responsibilities include, but are not limited to:

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Independently opens personal and commercial customer account relationships displaying full knowledge of products and system.
• Opens deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
• Performs changes to existing accounts as requested by the customer.
• Proven ability to proficiently originate consumer loan applications independently.
• Ability to train Tellers or other Universal Bankers on sales and operational duties associated with role.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May process consumer loan requests.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Sales:

• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintain product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to make referrals to appropriate business lines.
• Proven ability to consistently meet or exceed established goals for the position.

Qualifications

Education:

• High School Diploma/GED required.

Experience:

• 2+ year's experience working in a sales and goal-based environment.
• 1+ year of banking and/or consumer lending experience.
• Previous sales experience preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the account opening process. Advancement in this role will be based on management discretion.

Skills:

• Knowledge of banking practices and regulations.
• Proficient in usage of Microsoft Office and computer application

Total Rewards:

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses
• Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT