Full Time Teller, Gloucester, MA

Santander US; Gloucester (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive rewards package

Benefits for family and well-being

Job summary

Santander US is seeking a Teller in Gloucester, Massachusetts, responsible for assisting customers with financial needs and processing transactions. The ideal candidate will have at least 6 months of cash handling and customer service experience. Responsibilities include maintaining accurate cash drawers, providing an exceptional customer service experience, and supporting various banking needs. The position offers a base pay range between $30,000 and $47,000 per year, along with a competitive benefits package.

Qualifications

• 6+ months of cash handling experience is required.
• 6+ months of demonstrated customer service experience is required.
• Ability to work branch hours that may include weekends and evenings.

Responsibilities

• Provide exceptional customer service by welcoming customers.
• Process transactions like deposits, withdrawals, and transfers.
• Maintain accurate cash drawer balances.

Skills

Customer service skills

Cash handling experience

Effective listening

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Overview

As a Teller, you engage in assisting customers with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and handle complex issues for timely resolution.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times, and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross‑sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self‑service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Education

• High school diploma or GED - Required

Qualifications

• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi‑task in a fast‑paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which may include weekends and evenings.

Certifications

• No Certifications listed for this job.

Nice to Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience in Microsoft Office products.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship to commence employment.

Compensation

Base Pay Range: $30,000.00 USD to $47,000.00 USD

Benefits

Your contribution matters and is recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Our benefits are designed to support you, your family and your well‑being.

Risk Culture

We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.