Full-time Teller - Fergus Falls

Bell; Fergus Falls (MN); On-site; USD 23,000 - 26,000; Part time

Job summary

Bell Bank in Fergus Falls, MN is seeking a Part-Time Teller to serve customers with courtesy and accuracy. You will handle teller transactions, respond to requests, and refer customers to Bell staff as needed to enhance the banking experience.

The role requires 0-2 years of customer service, a high school diploma or GED, and flexibility to work mornings, evenings and Saturdays. Proficiency with Outlook, Word and Excel is preferred.

Qualifications

• 0-2 years of customer service experience preferred.
• HS Diploma or GED required.
• Experience using Microsoft Outlook, Word and Excel preferred.

Responsibilities

• Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner.
• Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure customer satisfaction.
• Addresses customer issues and grievances as able; escalates complex issues for guidance to ensure accurate resolution and compliance with policies.
• Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
• Knows Bell Bank services and refers customers to appropriate personnel/teams when needed.
• Maintains a clean, professional environment by keeping tills, teller lines, and customer areas neat and organized.
• Maintains security and confidentiality of personal customer information.

Skills

Customer service

Communication

Reliability

Flexibility

Education

HS Diploma or GED

Tools

Outlook

Word

Excel

Job description

This position represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures.

Responsibilities

• Teller Duties:
  • Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience.
  • Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction.
  • Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies.
  • Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
  • Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams.
  • Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
  • Maintains security and confidentiality of personal customer information.
• Completes annual trainings, including:
  • Departmental trainings
  • Security trainings
  • Banking regulation trainings.

Bell Bank Culture, Policy and Accountability Standards

• Know and live Bell Bank’s values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• H.S. Diploma or General Education Degree (GED)
• 0-2 years of customer service experience, preferred.
• Experience using Microsoft products: Outlook, Word, Excel, preferred.
• Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled.
• Flex Teller must be flexible in schedule and have ability to commute to any location within a specific region as needed.
• Part Time Teller must work a set minimum number of hours per week, as determined by the branch leadership.

Knowledge, Skills, and Abilities

• Bookkeeping, calculator, and keyboarding skills.
• Good communication, listening, and social skills.
• Timeliness and reliability.
• Ability to be flexible, prioritize tasks, and stay poised under pressure.

Company Information

Bell Bank was founded in 1966 and is headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $14 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune. If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• Paying it forward

Our Bottom Line

Happy Employees! Happy Customers!

In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements.

Bell Bank

Equal Opportunity Employer

EEO is the Law

Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $17.00 - $19.00 / hour

Pay Transparency

The posted salary range represents multiple regions; compensation for this position may vary depending on the geographic location of the position. For roles indicating a salary range of $31,200 ($15) to $150,000 ($72.12), this reflects a commission-based position where actual earnings will fluctuate based on sales performance and client retention.