Full-Time Store Team Leader

Goodwill of Central and Southern Indiana, Inc.; United States; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Comprehensive health plan

Generous PTO and holidays

Tuition reimbursement

Discount programs including 20% off at

Daily pay options

Life, dental and vision insurance

Job summary

Goodwill Industries of Central Illinois is seeking a Store Team Leader in Peoria, IL. The role supports the Store Leader and management team to execute goals and drive store performance. You will guide staff through coaching, oversee operations, and ensure alignment with Goodwill’s mission and values.

The position emphasizes staff development, customer service excellence, and responsible financial stewardship in a fast-paced retail environment.

Qualifications

• No formal degree required; ability to demonstrate capability.
• Supervisory experience in a service-related industry.
• Coaching and feedback to help others strengthen knowledge/skills.
• Strong communication across oral, written, and digital channels.
• Customer-focused with impartial, effective service orientation.
• Familiarity with computers and basic software.
• Results-driven with ability to prioritize tasks.
• Ethical and trustworthy with confidentiality.

Responsibilities

• Staff management and development through coaching and recruiting.
• Oversee daily operations and communicate Goodwill's Mission, Vision, and Values.
• Monitor day-to-day sales, donations, and resource usage.

Skills

Coaching

Communication skills

Customer focus

Technical knowledge

Results-oriented

Critical thinking

Ethical

Education

No degree required

Tools

Basic computer skills

Job description

Position Status: Full-Time Hourly Rate: $17.00 Location/Address: 3905 N University St. Peoria, IL

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

Staff Management and Development - 30% Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Seeks out opportunities for professional development for both self and other team members.

Operations - 60% Completes day-to-day tasks and suggests efficiency improvements. Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.

Financial Management and Reporting - 10% Acts as a good steward of resources available at the site including people, time, and money. Tracks and measures day-to-day sales, production goals, and donations.

Required Competencies

Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)

Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.

Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.

Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Preferred Competencies

Industry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits

Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available

Mission and Values

click here (for IN) and here (for IL)

Goodwill is an EEO Employer/Vet/Disabled employer Retail1

About Goodwill Industries of Central Illinois

Goodwill Industries of Central Illinois was founded in 1934 and is recognized as a 501(c)(3) non-profit organization by the Internal Revenue Service. We serve 21 counties within Central Illinois and operate retail stores in Peoria, East Peoria, Pekin, Peru, Washington, Canton, Galesburg, Kewanee, Macomb and Morris. We also operate attended donation centers in Peoria, Bartonville, Chillicohe, Morton, Minooka, and Ottawa. Additionally, we offer Employment Services Center in Peoria, Galesburg and Pekin and a veterans’ home in Peoria. Goodwill Industries of Central Illinois employs more than 400 people. All the proceeds from Goodwill stores goes toward fulfilling our mission of “helping communities prosper by transforming donations into life and job skills training and employment services.”

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

Goodwill Legacy Group participates in E-Verify. All individuals hired will be required to complete the federal employment eligibility verification process. Please review the E-Verify Participation and Right to Work here. If you need a reasonable accommodation for any part of the application process, please email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.