Full-Time Store Merchandising Supervisor

FashionUnited; Fond du Lac (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Kohl's is seeking a Merchandising Supervisor to lead associates in delivering exceptional customer service through on‑the‑floor merchandising, pricing and recovery. You will teach, coach and supervise staff while executing merchandising processes in partnership with the Merchandising Manager.

You will maintain a well recovered selling floor, stock levels, and accurate signage; train teammates on standards; collaborate with Operations; and use KPIs to drive store performance while modeling

Qualifications

• Must be at least 18 years of age or older.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Execute store merchandising standards following visual direction and adapt with Merchandising Manager.
• Maintain a well recovered selling floor that is clear and compelling.
• Maintain appropriate product levels on the floor based on sell through and seasonality.
• Coach, teach and train associates to execute merchandising direction to brand standards.
• Execute pricing activities with accurate ticketing procedures.
• Support training of associates on merchandising standards and product knowledge.
• Partner with Operations on merchandising incoming product and execution.
• Lead with integrity and foster teamwork in an engaged culture.
• Model good judgment and provide direction to associates.
• Demonstrate a customer service mindset and resolve issues.
• Lead by example meeting individual goals and productivity metrics.
• Monitor loss prevention and ensure accurate pricing and signage.
• Adjust resources as needed when leader on duty.
• Use KPIs to drive store results.
• Open/close store processes and provide direction to staff.

Skills

Strong communication

Interpersonal skills

Flexible availability

Job description

About the Role

As Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recovery. You will teach, coach, develop and supervise associates while consistently executing merchandising processes.

What You’ll Do

• Execute store merchandising standards following visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store in partnership with the Merchandising Manager
• Maintain a well recovered selling floor where product is displayed in a manner that is clear, easy to understand and compelling to the customer
• Maintain appropriate levels of product on the sales floor by remerchandising and replenishing as necessary based on sell through and seasonal changes
• Coach, teach and train merchandising associates to accurately and efficiently execute company merchandising direction to brand standards
• Execute pricing activities in store, ensuring that price changes, sign changes and ticketing procedures are completed accurately and efficiently
• Support the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl’s brand standards
• Support and partner with the Operations team on merchandising incoming product, ensuring efficient execution

All Supervisor roles at Kohl’s are responsible for:

• Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment; taking appropriate partners as needed
• Modeling, guiding and providing direction to associates
• Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Preventing loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
• Monitoring and adjusting resources as dictated by the business to support customer needs and workload demands when assigned as leader on duty
• Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Accomplishing multiple tasks within established timeframes
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Key holder responsibilities include opening and closing store processes, and providing direction to associates
• Other responsibilities as assigned

What Skills You Have

Required

• Must be at least 18 years of age or older
• Strong verbal/written communication and interpersonal skills
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• 2 years experience in retail or similar industry
• Experience supervising teams or associates, including the responsibility for coaching to achieve daily performance goals
• Product & Supply Chain, Retail Management & In-store