Full Time Store Manager - Valley View Mall

Build-A-Bear Workshop; Roanoke (VA); Presencial; USD 26.000 - 28.000; Jornada completa

Descripción de la vacante

Build-A-Bear Workshop in Roanoke, VA seeks a Chief Workshop Manager to lead the workshop and ensure an exceptional Guest experience, a high-performing team, and achievement of financial goals. Responsibilities include coaching leaders, creating weekly schedules, payroll management, inventory control, and enforcing brand standards.

You will hire and promote staff with input from supervisors, resolve issues, and coordinate with district and HR when policy violations occur.

Formación

• Minimum 2 years of management experience in a customer-centric retail environment.
• High school diploma or GED required.
• Experience using POS, scheduling, HRIS, and time and attendance systems.
• Ability to lead a team in a fast-paced store environment.

Responsabilidades

• Drive sales and team performance by coaching store leaders and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
• Create weekly schedules and assign daily tasks with the Assistant Workshop Manager, direct their work, manage breaks, and set priorities while serving as a role model for the team.
• Make hiring and promotion decisions with input from the Assistant Workshop Manager and other supervisors.
• Lead and supervise the team during shifts, enforce company policies and standards, and escalate violations to District/HR when necessary.
• Ensure merchandising displays adhere to brand standards to create an inviting store environment.
• Oversee inventory management processes, including receiving, stocking, and counts.
• Develop a high-performing team in partnership with the Assistant Workshop Manager to deliver a premier Guest experience.

Conocimientos

Leadership

Payroll management

Scheduling

Staff coaching

Guest experience

Merchandising

Educación

High school diploma or GED

Herramientas

POS systems

HRIS

Time & Attendance

Descripción del empleo

Posting Details

• Posted on November 4, 2026

Locations

Showing 1 location Valley View Mall
Roanoke, VA 24012, USA

• Retail Store Locations
• Full-Time
• Requisition #: FULLT010822

Description

As a Chief Workshop Manager (CWM) at Build-A-Bear, you will be responsible for the overall success of the workshop, ensuring an exceptional Guest experience, a high-performing and engaged team, achievement of financial goals, and consistent adherence to all company policies, procedures, and brand standards.

Responsibilities:

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
• Create weekly schedules and determine associates’ daily assignments with the assistance of the Assistant Workshop Manager (AWM); direct their work, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Make hiring and promotion decisions, taking into consideration feedback and recommendations from the AWM regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the District Manager and/or Territory Manager immediately, for escalation to HR. Take appropriate disciplinary actions in coordination with DM and HR as required by policy, and deliver corrective actions to team members, with the assistance of the AWM, when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Build and develop a high-performing team in partnership with the AWM that consistently delivers an exceptional Guest experience.

Required Qualifications:

• Minimum 2 years of management experience with a proven, successful history in a customer-centric business
• High school diploma or GED required
• Experience using common store technology solutions (POS, scheduling, HRIS, time and attendance)

P referred Qualifications:

• 2-4 years of store management experience
• Associate’s degree or higher in business, management, or a related field
• Proficiency in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance)

Behavioral Traits for Success:

• Ambitious, success‑oriented, and motivated by achieving goals.
• Thrives in a high‑engagement, Guest‑focused environment.
• Balances creativity, fun, and operational discipline.
• Exercises sound judgment in ambiguous situations and independent decision‑
• Demonstrates initiative, resilience, and adaptability.
• Leads with confidence, positivity, and an energizing presence.
• Maintains composure and clarity under pressure.
• Unites teams around shared goals and a joyful Guest experience.

Working Environment:

• Ability to work a typical retail schedule including days, evenings, weekends, and holidays.
• Ability to sit, stand, move, and lead an active retail environment for at least eight hours a day.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Ability to lift > 25 pounds.

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.

• Leadership effectiveness, decision‑making, and independent judgment
• Sales performance and profitability
• Delivery of an Experience First culture for Guests and associates
• Talent management, including hiring, development, and retention
• Compliance with company policies and proceduresOperational excellence and adherence to brand standards
• Payroll management and scheduling effectiveness
• Team engagement, collaboration, and communication
• Stakeholder feedback, including District Manager and corporate partners

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at‑will employment, and Build‑A‑Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may be deemed appropriate.

Pay Range: $18.50-$19.25/Hour.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.