(Full-time) Senior Online Learning Instructional Technician

Shasta College; Redding (CA); On-site; USD 60,000 - 76,000; Full time

Job summary

Shasta College in Redding, California, seeks an Online Learning Instructional Technician to manage the district's Learning Management System, coordinate with faculty, and support course delivery.

You will maintain LMS environments, develop training materials, and lead the Online Learning Instructional Technician team, ensuring accessibility and compliance with ADA and FERPA while expanding online learning capabilities across the district.

Qualifications

• Associate degree with coursework in computer and network systems and technologies or equivalent.
• Bachelor’s degree preferred, with coursework in instructional technology, web design, Computer Science or related discipline.
• Professional experience in online learning, preferably in a community college educational environment.
• Demonstrated technical knowledge and ability to communicate clearly both verbally and in writing.
• Demonstrated sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, as well as staff members and students with physical and/or learning disabilities.

Responsibilities

• Coordinate LMS enrollment processing with Academic Affairs and online faculty to ensure course shells and student enrollments are entered every semester.
• Utilize LMS Web Services to ensure enrollment workflows are functioning and suggest improvements.
• Merge course sections and manage user profiles as needed.
• Create local customizations of the LMS, build course templates and new features.
• Maintain LMS environments through administration and HTML/CSS modifications.
• Lead the Online Learning Instructional Technician team.
• Serve as the liaison between LMS hosting company and the college for tickets and enhancement requests.
• Maintain 24/7 helpdesk portal and manage ticket escalations.
• Develop and maintain documentation for workflows and procedures.

Skills

LMS administration

HTML/CSS

LMS Web Services

Course templating

Documentation

Web design

Adobe Suite

Office Suite

Data analysis

Training development

Education

Associate degree with coursework in computer and network systems and technologies or equivalent

Bachelor’s degree preferred, with coursework in instructional technology, web design, Computer Science or related discipline

Tools

Web Design Tools

Adobe Creative Suite

Office Suite

Job description

OVERVIEW

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average $393,000 vs. California state average of $770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES

Serves as point of contact between Learning Management System (LMS) vendor and the district, coordinates with Information Technology and Academic Affairs to access and upload section and student information into the LMS, makes adjustments to enrollment, is responsible for removing, backing up and archiving courses, and sending general communications to faculty. This staff member will diagnosis system problems and handle issues other staff members are unable to resolve and can serve as backup for frontline faculty support. Escalates technical problems and creates and monitors progress of trouble tickets as necessary. Investigate new tools/technologies to integrate into the LMS. As time permits, this person also contributes to the development and presentation of faculty and student training material. Under limited supervision and using a significant degree of independence and initiative, organize work, prioritize activities, and exercise responsibility for scheduling and overseeing day-to-day functions. Employees in this classification receive general supervision within a framework of standard policies and procedures, and perform a wide variety of specialized tasks including desktop publishing, web page design, data collection, and report writing.

CLASSIFICATION:

Range 40 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

SUPERVISOR:

Executive Dean of Learning Services, Educational Technology, and Research or designee.

Typical Duties, Knowledge and Ability

• Coordinates with Academic Affairs, Division Offices and online faculty members to ensure course shells and student enrollments are entered into the LMS each semester.


• Utilizes LMS Web Services to ensure enrollment processing protocols are working appropriately and suggests improvements to streamline workflows/processes.


• Merges course sections and manages user profiles as needed.


• Creates local customizations of the learning management system, builds course templates, and new features.


• Maintains LMS environments through LMS administration and HTML and CSS Modifications.


• Leads the work activities of the Online Learning Instructional Technician.


• Acts as the point of contact between Learning Management hosting company and the college to submit trouble tickets, enhancement requests, and trouble shoot problems.


• Maintains 24/7 helpdesk portal and manages student and faculty ticket escalations.


• Develops and maintains documentation for workflows and procedures.


• Manages end of semester processes such as making courses no longer available to students and removal and archiving of courses after 6 months.


• Archives LMS data into a local storage system.


• Plays a lead role in developing and delivering a wide range of training opportunities (in collaboration with stakeholders).


• Plays a lead role in developing unmediated faculty and student support.


• Produces a wide variety of training materials.


• Assess new educational technologies to use in online learning.

Marginal Functions:

• Serves on committees as assigned.


• Performs other related duties similar to the above in scope and function as required.

Knowledge of:

• Requisite technical skills to perform essential and marginal functions.


• Learning management system back-end and front-end functionality


• Best practices in online course design


• Computer operating systems


• Web Development Tools including custom menu creation and maintenance


• A variety of software programs including but not limited to Web Design and authoring tools, Adobe Suite, multimedia authoring tools, and Office Suite applications


• State and federal laws and regulations and District policies related to the development and implementation of distance learning instructional programs including ADA and FERPA compliance regulations.

Ability to:

• Plan and schedule projects to meet critical deadlines


• Plan, prioritize, schedule, and perform simple and complex customer support activities in an organized manner


• Communicate technical and complex information to nontechnical users


• Apply online learning pedagogy in a community college setting


• Maintain current knowledge of technical advances in areas of responsibility and recommend improvements in the District's LMS and services.


• Utilize LMS Web Developer tools to develop and Modify HTML layouts and CSS Styles


• Maintain current knowledge of advances in modem instructional technology and distance learning.


• Maintain skills necessary to integrate new technologies into the curriculum.


• Lead in the development of distance learning and instructional technology solutions that meet the needs of college faculty and students.


• Communicate effectively both orally and in writing in a collegial manner and maintain effective and cooperative working relationships.


• Prepare and present clear comprehensive oral and written reports and recommendations.


• Maintain accurate records, collect, compile and analyze data.


• Assure compliance with State and federal laws and District policies.


• Speak effectively in front of large groups of people.


• Work effectively and independently with frequent interruptions and stringent timelines.


• Effectively interact with others from diverse backgrounds.


• Understand and carry out oral and written instructions.

Experience/Education

• Associate degree with coursework in computer and network systems and technologies or equivalent.


• Bachelor’s degree preferred, with course work in instructional technology, web design, Computer Science or related discipline.


• Professional experience in online learning, preferably in a community college educational environment.


• Demonstrated technical knowledge and ability to communicate clearly both verbally and in writing.


• Demonstrated sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, as well as staff members and students with physical and/or learning disabilities.

Additional Information

New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum 21st step.

The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.