Full Time - Sales Specialist - ProServices -Day (Bilingual in Spanish Preferred)

Lowe's Companies, Inc.; Roeland Park (KS); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Lowe’s Companies, Inc. is seeking a Sales Specialist Pro to build relationships with Pro customers and drive Pro sales growth. You will learn customer needs, prepare quotes, manage orders, and coordinate delivery while promoting Lowe’s credit and loyalty programs.

This role collaborates with salesfloor, fulfillment, and outside teams to deliver a seamless customer experience. The position emphasizes meeting goals, proactive engagement, and delivering end-to-end project support with the best

Qualificações

• High school diploma or GED or equivalent experience.
• External experience in customer-facing sales or Lowe’s retail exposure.
• 1 year of sales experience and ability to identify and sell products based on customer needs.
• 1 year of customer service experience including issue resolution and relationship building.
• Ability to obtain sales-related licensure or registration if required.

Responsabilidades

• Achieve individual sales goals by proactively engaging Pro customers and building relationships.
• Develop understanding of Pro customers’ project needs and timelines to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts.
• Coordinate fulfillment, delivery, and follow-up to ensure on-time project completion.
• Prospect for new Pro customers and walk the sales floor to identify opportunities.
• Utilize inventory tools to meet Pro needs when items are unavailable in-store or via distribution.
• Partner with salesfloor, fulfillment, and outside sales teams for a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area and support store operations.
• Leverage Lowe’s U and training platforms to stay updated and improve selling skills.

Conhecimentos

Customer-facing sales

Customer service

Communication skills

Bi-Lingual

Formação académica

High school diploma or GED

Associate degree

Ferramentas

Excel

Teams

Descrição da oferta de emprego

Your Impact

The Sales Specialist Pro is responsible for building relationships with Pro customers to drive Pro sales growth and achieve individual and department sales goals. Individuals in this role must deliver against sales goals by: 1) proactively engaging Pro customers to learn about current and future project needs; 2) understanding the time constraints of Pro customers to deliver a quick and efficient customer experience; and 3) providing end-to-end project support by offering the best product and service options to meet the customer’s needs.

What You Will Do

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers’ businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe’s U and all training platforms to continue learning key updates and improve selling skills.

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• General Studies
• External experience in customer-facing sales or 6 months of Lowe’s retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Skills/Education

• Associate degree
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 Year Experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bi- Lingual
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.