Full Time - Sales Specialist - ProServices - Day

Lowe's; Wooster (OH); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Lowe's is seeking a Pro Desk sales associate in Wooster, OH to drive sales growth by engaging Pro customers, understanding project needs, and delivering tailored solutions. The role emphasizes building relationships, managing quotes and orders, and promoting Lowe's loyalty programs.

Candidates should have a high school diploma or GED and relevant sales or customer service experience. Training and development opportunities are provided, with a focus on product knowledge and customer satisfaction.

Formación

• High school diploma or GED or equivalent years of experience in lieu of education requirement
• General Studies
• External experience in customer-facing sales or Lowe's retail experience (6 months)
• 1 year of sales experience with ability to identify and sell products based on customer needs
• 1 year of experience providing customer service, including resolving issues and building relationships
• Ability to obtain sales-related licensure or registration as required by law

Responsabilidades

• Achieve individual sales goals by proactively engaging Pro customers to identify opportunities, build relationships and drive sales growth
• Develop understanding of Pro customers' businesses and project needs by learning scope, timelines, dependencies, and material requirements
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro project
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts and increase average tickets
• Coordinate fulfillment, delivery, and follow-up to ensure projects are completed accurately and on time
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest
• Utilize inventory capabilities with Pro Extended Aisle and Pro Merchandising to win sales when items aren’t available in-store or in network
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience
• Maintain a safe, clean Pro Desk area and support store operations
• Leverage Lowe’s U and training platforms to update knowledge and improve selling skills

Conocimientos

Pro sales

Customer service

Sales experience

Microsoft Office

Bilingual

1 year sales experience

1 year customer service

Educación

High school diploma or GED

Associate degree

Herramientas

Excel

Teams

Descripción del empleo

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe’s U and all training platforms to continue learning key updates and improve selling skills.

Key Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe’s U and all training platforms to continue learning key updates and improve selling skills.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• General Studies
• External experience in customer-facing sales or 6 months of Lowe's retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Associate degree
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 Year Experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bi- Lingual
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.