Full Time - Sales Specialist - ProServices - Day

Lowe's; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

None

Job summary

Lowe's Pro Desk seeks a Pro Sales Specialist to engage Pro customers, learn project scopes, and drive sales growth in a retail environment.

You will create quotes, manage orders, promote Pro Credit and Lowe's Loyalty Programs, coordinate deliveries, and build lasting customer relationships while maintaining a safe, organized Pro Desk and contributing to overall store operations.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• External experience in customer-facing sales or 6 months of Lowe's retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues and building relationships.
• Ability to obtain sales-related licensure or registration as required by law.

Responsibilities

• Achieve individual sales goals by engaging Pro customers and driving sales growth.
• Understand Pro customers' project scope, timelines, dependencies, and material requirements.
• Create and manage quotes, blueprints, material lists, orders, and deliveries.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts.
• Coordinate fulfillment, delivery, and follow-up activities to ensure timely completion.
• Prospect for new Pro customers and build relationships on the sales floor.
• Utilize Pro Extended Aisle and Pro Merchandising to win sales when items are unavailable.
• Partner with salesfloor, fulfillment, and outside sales teams for a seamless experience.
• Maintain a safe, clean Pro Desk area and support store operations.
• Leverage training platforms to stay updated and improve selling skills.

Skills

Customer service

Sales experience

Bilingual

Education

High school diploma or GED

Associate degree

Tools

Microsoft Excel

Microsoft Teams

Microsoft Office

Job description

Key Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer's project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe's distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe's U and all training platforms to continue learning key updates and improve selling skills.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• General Studies
• External experience in customer-facing sales or 6 months of Lowe's retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Associate degree
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 Year Experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bi- Lingual
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist's department.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.