Full Time Sales Manager

Michaels Stores; Roseville (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Michaels Stores is searching for a Sales Manager in Roseville, Michigan, to lead and cultivate a high-performing selling culture within the store. This role is crucial in driving strong sales results and enhancing the customer experience, overseeing operations and ensuring compliance with brand standards.

The ideal candidate will have over 3 years of retail leadership experience, guiding a passionate team and maintaining exemplary standards in service and operational excellence.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in adhering to SOPs and compliance.
• Model best-in-class customer experience behaviors.
• Oversee front-end and service operations.

Skills

Retail leadership experience

Customer service excellence

Sales driving

Team management

Job description

Store - DET-ROSEVILLE

Overview

The Sales Manager leads and champions a high‑performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front‑end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
• Model and coach best‑in‑class Customer Experience and Art of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager‑on‑Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self‑Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in‑store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni‑channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill‑building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Experience

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25–50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast‑paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Applicants in the U.S. must satisfy the federal, state, and local legal requirements of the job.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Poster Information

EEOC Know Your Rights Poster in English and Spanish. Federal FMLA Poster. Federal EPPAC Poster.