Full Time Sales Ambassador

Ralph Lauren; Wrentham (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralph Lauren is seeking a Sales Ambassador to deliver exceptional customer experiences and expert styling recommendations. The role focuses on building lasting client relationships, leveraging digital tools for clienteling, and contributing to store sales goals.

Applicants should be able to adapt to both remote and in-person customer interactions, balance multiple tasks, and uphold Ralph Lauren's standards of service and presentation.

Qualifications

• Sales experience in a high-volume or specialty environment.
• Effective communication with customers and store personnel.
• Ability to work a flexible schedule including days, evenings, and weekends.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and offering personalized styling recommendations.
• Strategize personal business growth and clienteling using digital tools.
• Support the team in achieving sales plans while upholding brand standards and policies.
• Coach Brand Ambassadors to deliver customer-centric behaviours and relationship-building skills.
• Develop genuine connections with customers and advise on product choices.
• Meet or exceed KPIs and utilize CRM data to drive performance.
• Adapt product presentation for remote or in-person customers.
• Participate in store initiatives and community outreach.

Skills

Sales

Communication

Clienteling

Team collaboration

Digital tools

Tools

Polo Connect

Job description

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and the entry point for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter and leave your mark on our brands legacy.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, successful outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer‑centric behaviors and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers while advising and aligning product recommendations to their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) and utilize key tools and resources to effectively drive performance.
• Adapt and showcase product differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
• Customer Relationship Management (CRM): Utilize tools like Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to Management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to maintain the overall aesthetic.
• Support a professional and positive work environment, champion company core values, uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.
• Support and participate in team training and company initiatives to execute business results.
• Support the store and team in finding top talent by engaging in networking and sourcing talent.

Qualifications

• Sales experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals.
• Ability to lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.