Full time -Room Attendant- Best Western Plus Hacienda Hotel Old Town

Wsmanagementinc; San Diego (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Hotel Brand Discounts

Job summary

Best Western Plus Hacienda Hotel Old Town is seeking a Room Attendant to maintain spotless guest rooms and public areas, ensuring comfort, safety, and satisfaction for guests. The role upholds WS values and the Three P Philosophy by delivering attentive service and efficient room preparation.

Responsibilities include cleaning to brand standards, restocking amenities, reporting maintenance, and collaborating with Front Desk and Maintenance.

Qualifications

• Detail-oriented and thorough.
• Prioritization and time management skills.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite.
• Ability to lift at least 35lbs.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.

Responsibilities

• Deliver Outrageous Hospitality: Provide a welcoming presence when interacting with guests in hallways or rooms.
• Deliver Outrageous Hospitality: Respond to guest requests with urgency and positivity.
• Deliver Outrageous Hospitality: Demonstrate fairness, kindness, and professionalism at all times.
• Deliver Outrageous Hospitality: Protect guest privacy and security with strict adherence to policies.
• Deliver Outrageous Hospitality: Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments.
• Make Everything Sparkle: Clean and service guest rooms according to brand and WS standards.
• Make Everything Sparkle: Follow ABC Rule - Always Be Cleaning - throughout the shift.
• Make Everything Sparkle: Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
• Make Everything Sparkle: Restock amenities according to inventory par levels.
• Make Everything Sparkle: Report maintenance issues immediately to ensure timely repair.
• Follow Brand Standards: Use proper cleaning techniques, safe chemical handling, and labeling.
• Follow Brand Standards: Follow established room assignment procedures, timing expectations, and checklists.
• Follow Brand Standards: Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
• Follow Brand Standards: Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).
• Safety, Security & Asset Protection: Follow OSHA, brand, and WS safety guidelines.
• Safety, Security & Asset Protection: Maintain secure handling of master keys and guest belongings.
• Safety, Security & Asset Protection: Report hazards, suspicious behavior, or injuries immediately.
• Safety, Security & Asset Protection: Care for hotel equipment and tools with consistently safe handling.
• Teamwork, Communication & Collaboration: Communicate room status updates clearly using the required system (radio/hotel phone).
• Teamwork, Communication & Collaboration: Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
• Teamwork, Communication & Collaboration: Assist fellow associates when needed to support productivity and deadlines.
• Teamwork, Communication & Collaboration: Maintain a positive and respectful work environment.
• Teamwork, Communication & Collaboration: Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms)

Skills

Detail-oriented

Time management

Independent

Physical stamina

Follow instructions

Professional demeanor

Guest privacy

High standards

Job description

Job Summary:

The Room Attendant plays a vital role in delivering Best Western Plus Hacienda Hotel Old Town a clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects WS values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.

Key Responsibilities:

Deliver Outrageous Hospitality

• Provide a welcoming presence when interacting with guests in hallways or rooms.
• Respond to guest requests with urgency and positivity.
• Demonstrate fairness, kindness, and professionalism at all times.
• Protect guest privacy and security with strict adherence to policies
• Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments

Make Everything Sparkle (Cleanliness & Presentation)

• Clean and service guest rooms according to brand and WS standards.
• Follow ABC Rule - Always Be Cleaning - throughout the shift.
• Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
• Restock amenities according to inventory par levels.
• Report maintenance issues immediately to ensure timely repair.

Follow Brand Standards

• Use proper cleaning techniques, safe chemical handling, and labeling.
• Follow established room assignment procedures, timing expectations, and checklists.
• Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
• Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).

Safety, Security & Asset Protection

• Follow OSHA, brand, and WS safety guidelines.
• Maintain secure handling of master keys and guest belongings.
• Report hazards, suspicious behavior, or injuries immediately.
• Care for hotel equipment and tools with consistently safe handling.

Teamwork, Communication & Collaboration

• Communicate room status updates clearly using the required system (radio/hotel phone).
• Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
• Assist fellow associates when needed to support productivity and deadlines.
• Maintain a positive and respectful work environment.
• Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms)

Skills:

• Detail-oriented and thorough.
• Prioritization and time management skills.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite.
• Ability to lift at least 35lbs.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards

Benefits:

• 401(k) retirement plan
• Medical, dental and vision insurance
• Life insurance
• Hotel Brand Discounts

Additional Details:

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.