Full-Time Retail Associate

Goodwill of Central and Southern Indiana, Inc.; Noblesville (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Discount program

Comprehensive health plan

Generous PTO and holidays

Sabbatical and parental leaves

401(k) with match

Job summary

Goodwill of Central and Southern Indiana, Inc. is seeking a Full-Time Retail Associate in Noblesville, IN. The role covers various capacities including cashier, textiles/wares producer, donation door attendant, eCommerce producer, e-Books producer, and rack/cart runner.

It offers diverse daily tasks and progressive responsibilities within the store operations. Responsibilities include handling transactions, sorting and pricing items, accepting donations, supporting eCommerce efforts, and

Qualifications

• Customer focus - ability to relate with customers and provide excellent service.
• Teamwork - work well with others to contribute to outcomes.
• Ethical - adhere to procedures and confidentiality.
• Attention to detail - pursue quality and safety in tasks.
• Time management - manage own and team time effectively.

Responsibilities

• Rings up customer orders and maintains cash drawer accuracy.
• Sorts and processes textiles or wares for quality and pricing.
• Accepts donations, maintains a clean donation door, and assists with backroom organization.
• Develops eCommerce awareness, packs and ships totes for ClickGoodwill.
• Scans eBooks and determines items for display or storage.
• Performs rack/cart management to ensure the sales floor is tidy and stocked.

Skills

Customer focus

Teamwork

Ethical

Attention to detail

Time management

Communication skills

Job description

Position Status: Full-Time Hourly Rate: $12 Location/Address: 16650 Mercantile Blvd., Noblesville, IN 46060

Job Summary The Retail Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail location. The titles of the various jobs the Retail Associate may be called upon to learn and work include: Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, and Rack or Cart Runner.

Example Duties and Activities

Cashier:

Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols. Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher-level questions to the appropriate associate or manager. Maintains cleanliness of the sales floor (purge, size, run racks, and merchandise).

Textiles or Wares Producer:

Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly barbs, tags, and hangs textiles or wares. Sort textiles (curating for quality). Produces 100 items per hour for wares/85 items per hour for textiles adhering to Goodwill’s pricing standards and updating daily production tracking sheet. Occasionally uses a pallet jack and regularly uses a conveyor belt.

Donation Door Attendant:

Accepts donations from customers and maintains a clean and clear donation door. Quickly and accurately sorts products and distributes them to appropriate areas. Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place, and a place for everything). Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.

eCommerce Producer:

Develops a keen eye to identify and secure items of value for ClickGoodwill. Stays informed of the market value of merchandise through eBay and other Internet shopping sites to properly tag, itemize, and secure items in totes for ClickGoodwill and educates team of eCommerce high ticket items. Properly, efficiently and carefully pack curated products onto pallets, wraps, and ships totes to ClickGoodwill to meet the store budget regarding totes shipped per week.

e-Books Producer:

Scans books received by the store and decides what is sent to ClickGoodwill or displayed at the store location to meet the store budget. Prints inventory sheets and packs, seals, and ships totes for ClickGoodwill. Identifies top sellers and manages a clean, organized, in-store sales-effective display.

Rack and Cart Runner:

Checks each rack/cart to ensure quality and value. Properly sizes, merchandises, and purges the sales floor. Maintains a clean and orderly sales floor, puts away carts, and stocks shelves. Runs one textile rack/wares cart per 15 minutes and updates daily production tracking sheet.

Required Competencies

• Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Time Management - Manages one's own time and the time of others effectively.

Preferred Competencies

• Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non‑verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.
• Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Other Requirements

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and your family members
• Free nurse health coaching services on-site
• Daily pay options available

Mission and Values

Mission and Values: click here (for IN) and here (for IL)

Goodwill is an EEO Employer/Vet/Disabled employer Retail1 Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self‑Sufficiency, and Lasting Impact. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

Goodwill Legacy Group participates in E-Verify. All individuals hired will be required to complete the federal employment eligibility verification process. Please review the E-Verify Participation and Right to Work here. If you need a reasonable accommodation for any part of the application process, please email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.