Full Time - Restaurant Senior Manager

Aztec Shops, Ltd.; San Diego (CA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical coverage 80%

Dental coverage 90%

Life/AD&D insurance

Defined benefit pension plan

Vacation and sick leave

Tuition reimbursement up to 5000

Voluntary 403(b) and 457 plans

Flexible spending accounts

Employee assistance program

Job summary

Aztec Shops Ltd. in San Diego, CA seeks a seasoned restaurant operations supervisor to lead 4–8 crew leads and 60–80 staff across kitchen and market.

You will direct hiring, scheduling, training, budgeting, and daily operations to meet customer satisfaction and financial goals. Responsibilities include interviewing and selecting unit personnel, developing staff schedules, maintaining sanitation, and producing daily sales reports to adjust staffing and production.

Qualifications

• High School diploma or GED; an Associate’s degree is preferred.
• At least two years experience in high-volume food service and at least one year in supervision.
• Must be able to read, write and understand English; strong communication and math skills.

Responsibilities

• Oversee restaurant floor and kitchen with focus on customer service and financial goals.
• Interview, hire, and train unit personnel.
• Develop and maintain employee schedules to cover staffing needs.
• Prepare daily sales reports and adjust staffing/production based on sales volume.
• Ensure compliance with policies, safety, health, and sanitation standards.

Skills

Strong Communications

Computer Literacy

Mathematical Skills

English language

Education

High School Diploma or GED

Associate's degree in Business or Hotel/Restaurant Management

Tools

Serve Safe Certification

Food Handler Certificate

Job description

Job Description

COMPENSATION & BENEFITS:

Pay Rate: $33.00–$35.00 per hour This represents the good faith estimate of the hourly wage range we reasonably expect to pay for this position upon hire, depending on factors such as the selected candidate's experience, training, education, job-related skills, internal equity, and operational needs. In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies. Aztec Shops offers eligible full‑time hourly employees a competitive benefits package that includes 80% employer-paid medical coverage for the employee and their qualified dependents, 90% employer-paid dental coverage for the employee and their qualified dependents, employer-paid life/AD&D insurance, an employer-funded defined benefit pension plan, vacation and 12 days of sick leave annually, paid holidays, up to $5,000 annually in tuition reimbursement, voluntary 403(b) matching and 457 retirement savings plans non matching, flexible spending accounts, employer EAP including financial wellness resources, and additional employee benefits.

Additional information about our compensation scales is available at: www.aztecshops.com/employment

Summary

Manages 4 - 8 subordinate Crew Leads/Assistant Managers and approximately 60 - 80 employees in store operations. Responsible for the overall direction, coordination, and evaluation of the kitchen and market. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Additional responsibilities include interviewing, hiring, and training employees; budgeting, forecasting, planning, assigning, and directing work, appraising performances; rewarding, coaching and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all‑encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for operating the restaurant floor and kitchen successfully through outstanding customer service provided by staff to achieve customer satisfaction and financial goals.
• Interview, select, and hire unit personnel while utilizing Aztec Shops approved practices and training.
• Develop and maintain an employee schedule to adequately cover staffing needs to ensure we meet our customers’ satisfaction while maintaining cleanliness.
• Perform all administrative duties accurately and completely within a timely manner.
• Manages and develops designated operations staff, which includes hiring, terminating, and disciplining of employees, setting work priorities, conducting staff meetings, coordinating training, evaluating performance, and directing work assignments to ensure effective operations.
• Formulates pricing recommendations on foods according to requirements for profitability of store operations and market place comparability.
• Participates in the development of the annual operating budget.
• Implements operational plans to achieve profit and growth goals.
• Prepares daily sales reports to determine profitability in order to correct for the following day. Makes daily adjustments to staffing and production levels based on sales volume.
• Plans and prepares work schedules and assigns employees to specific duties and tasks.
• Carries out sales promotional activities for the unit.
• Orders food or prepares requisitions to replenish food on hand, using inventory management system.
• Manages daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
• Recommends menu items that respond to customer needs and meet profitability goals.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Monitors and ensures compliance for proper inspections, handling and storage for all inventories of food, supplies, and equipment; establishes security/internal controls and sanitation procedures. Ensures all market audit results score “meets standards” or better.
• Supervises and trains employees engaged in food preparation, cash registers, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions. May perform work of subordinates as needed.
• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state and local laws/regulations including but not limited to: employment, safety, health.
• Other duties as assigned.

Job Requirements

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School Diploma or a General Educational Development (GED) degree; an Associate’s degree from an accredited college or university in Business or Hotel/Restaurant Management is preferred but not required; plus at least two years experience in high volume food service operations and at least one year of supervisory experience; or equivalent combination of education and experience.

Strong Communications, Computer Literacy, And Mathematical Skills Are Required.

Serve Safe Certified and Management Food Handler Certificate from the County of San Diego preferred.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Language Skills

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information and governmental regulations. Requires the ability to write reports, business correspondence, and procedure manuals. Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.

Mathematic Skills

Requires the ability to calculate figures and amounts such as discounts, portions, percentages, and volume. Ability to apply concepts of basic math. Requires the ability to prepare and analyze numerical figures, create and interpret spreadsheets.

Reasoning Ability

Requires the ability to apply common‑sense understanding to carry out general written or oral instructions. Must be able to multitask, prioritize work and pay attention to detail. Requires good analytical, quantitative skills, organizational and management skills.

Manual Dexterity

Must be able to utilize a computer. Requires the ability to use a variety of office machines and food service equipment.

Physical Demands

Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers; as well as cash registers and office equipment such as computers, copy machines, and fax machines. While performing the duties of this job, the employee is frequently required to walk/move, sit, and stand for prolonged hours; handle objects, cooking tools and controls. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Specific visual abilities required by this job include close vision and color vision.

Physical Communication

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

Work Conditions And Hazards

Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and is occasionally exposed to humid and hot conditions as well as cleaning chemicals. The noise level in the work environment is usually moderate.

Supplemental Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid‑day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

Background Check Information

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full‑time, part‑time non‑student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.