Full Time Merchandise Manager

Michaels; Grand Rapids (MI); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

Résumé du poste

The Michaels Companies is seeking a Merchandise Manager for the Grand Rapids, MI area. This role drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards, to ensure a customer-ready store environment.

You will lead SOP adherence, policy execution, and daily workload planning while providing Manager-on-Duty coverage and strong floor leadership to the team.

Qualifications

• 3+ years retail leadership experience.
• Experience managing inventory and planograms.
• Experience leading and coaching store teams.

Responsabilités

• Lead and manage adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes: unloading, sorting, and flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization; align staffing with business needs.
• Execute and maintain Store-In-Stock Optimization routines to drive in-stock levels and replenishment accuracy.
• Oversee Planogram (POG) execution and visual merchandising standards.
• Support a clean, organized, and customer-ready store environment, including backroom organization and floor recovery.
• Manage inventory control, ensuring product accuracy and efficient stock movement.
• Execute price changes accurately and on time; maintain pricing integrity.
• Oversee Ship from Store fulfillment and RTV/ASN processes with accuracy and documentation.
• Manage store damages procedures and shrink reduction; train and coach team members.
• Partner in maintaining Asset Protection practices.

Connaissances

Retail leadership

Inventory management

Merchandising

Store operations

Description du poste

Store - GRAND RAPIDS-WALKER, MI

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Ensure execution of Company policies and standards, holding team accountable for store conditions and results. Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor. Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs. Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness. Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule. Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations. Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery. Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement. Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused. Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems. Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately. Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments. Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required 3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation. Ability to climb ladders or step stools to stock and retrieve products. Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment. Ability to work in a fast-paced environment with frequent customer interactions. Work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• medical
• dental
• vision coverage
• telemedicine services
• flexible spending accounts
• commuter benefits
• tuition assistance
• adoption assistance
• various voluntary insurance options

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Equal Opportunity Statement

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Company Values

We put people first We do the right thing We're always improving our craft We hold ourselves accountable We're better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

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