Full-Time Loss Prevention Supervisor

Kohl's; Bedford (NH); On-site; USD 20,571 - 29,298; Full time

Job summary

Kohl's is seeking a Loss Prevention Supervisor based in Bedford, New Hampshire, to oversee external theft deterrence and internal investigations while improving profitability. Your role will involve training associates, conducting audits, and partnering with store leaders for effective shortage control.

You will need strong communication and customer service skills, and prior experience in Loss Prevention or law enforcement is preferred. The position offers a competitive starting pay of $18.10 per hour.

Qualifications

• Excellent communication skills essential for engaging with teams and law enforcement.
• Strong customer service skills to maintain positive interactions.
• Ability to work independently and uphold confidentiality.

Responsibilities

• Implement theft prevention strategies and conduct operational audits.
• Train and supervise Loss Prevention Associates and Officers.
• Communicate shortage opportunities effectively with store leaders.

Skills

Interpersonal communication

Customer service

Detail-oriented

Job description

About the Role

As Loss Prevention Supervisor you will improve company profitability by executing company programs around external theft deterrence, internal investigations and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage and build partnerships with store and company leaders, law enforcement, and local network groups.

What You’ll Do

• Identify external and internal theft trends within assigned location(s)
• Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure
• Implement store awareness programs that address theft, safety, inventory and shortage control
• Effectively identify and communicate potential shortage opportunities to all leaders
• Conduct operational audits and physical security inspections to ensure the store is in compliance with Kohl’s policies and procedures
• Partner with store personnel to address opportunities for improvement
• Work to create a culture of honesty and impression of control in the store
• Recruit and train new Loss Prevention Associates; lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations)
• Maintain customer service awareness
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Additional tasks may be assigned

Required Skills

• Strong interpersonal and written communication skills
• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company’s best interest
• Uphold confidential information and investigations
• Detail-oriented

Preferred Skills

• Prior experience or background in Loss Prevention, security, law enforcement or retail
• Knowledge of surveillance and basic CCTV systems
• Knowledge of or ability to learn programs in Google Suite and various other computer programs

Pay Starts At: $18.10