Full Time Lead Personal Shopper

Harristeeter; Virginia (MN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Harris Teeter is seeking a full-time associate to take excellent care of customers, ensuring a pleasant shopping experience and handling personal shopper duties as needed. The role emphasizes courteous, responsive service and teamwork across the store.

Training will be provided for associates with extensive customer contact, and staff are directed to management for unresolved comments or complaints. The position supports customer loyalty and store profitability through positive public relations.

Qualifications

• Customer service excellence is required.
• Follow through on customer requests and escalate when needed.
• Focus on helping customers and maintaining courteous service.

Responsibilities

• Provide high-quality customer service at all times.
• Assist customers with requests and direct unresolved issues to management.
• Bag groceries and assist with loading orders when needed.

Skills

Customer service

Communication

Job description

This is a full time position. SUMMARY. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles During down times, the Order Selector also performs the duties of bagger and/or cashier.

Customers are among Harris Teeter’s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Customer Service
  • Your job performance is required to demonstrate the highest level of customer service. Never be rude to a
    customer under any circumstance.
  • Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on- duty.
  • Your full focus is required to be on the customer and bagging their order. You are required to: