Full Time Key Holder - Wrentham

Rhone; Wrentham (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Company Health Benefits

Clothing discount and quarterly allot.

Bonus Incentive Program

401(k) plan with company match

Job summary

Rhone is seeking a Retail Key Holder in Massachusetts to lead the floor, deliver exceptional customer experiences, and mentor team members. You will open and close the store as needed and uphold Rhone's standards for service, product knowledge, and visual merchandising.

Ideal candidates are fitness-minded with strong communication skills, capable of managing tasks, and eager to contribute to a collaborative store environment. This role offers health benefits, discounts, and a path for growth.

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• Positive attitude and upbeat personality.
• Ability to use technology to engage customers and teams.
• Willingness to learn and take feedback.
• Ability to learn procedural knowledge on the job.
• Ability to handle customer interactions professionally.
• Ability to work in a tight-knit team.

Responsibilities

• Lead floor operations and serve as main customer service contact.
• Mentor team and model excellent service and product knowledge.
• Provide in-the-moment feedback to sales staff.
• Foster productive employee culture.
• Gather feedback from customers and team for store reports.
• Maintain visuals and product displays per brand standards.
• Collaborate with management on shipping, receiving, and stock control.
• Demonstrate inclusive behavior.

Skills

Interpersonal skills

Customer service

Organization

Time management

Multitasking

Positive attitude

Tech proficiency

Job description

Who We Are

At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.

Description

Who We Are

At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.

About The Role

The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Excellence, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.

What You’ll Do

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

What You’ll Bring

• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality
• The ability to utilize technology effectively and engage with customers and your team to meet goals
• The willingness to learn, be open to feedback and take action as required
• Ability to learn procedural knowledge acquired through on-the-job training
• Ability to handle customer interactions and potential issues/concerns courteously and professionally
• Ability and desire to work in a tight-knit team environment

Job Requirements

• Willing to work a flexible schedule including evenings, weekends, and holidays
• Available to work a minimum of 30+ hours/4 days a week
• Must adhere to scheduled shifts with punctuality
• Ability to lift 25 pounds
• Background in operations is a plus
• Comfortable climbing ladders, moving around regularly, and standing for extended periods
• Must be legally authorized to work in the United States
• Must be 18 years of age or older

What You’ll Get

• Company Health Benefits
• Generous clothing discount and quarterly clothing allowance
• Bonus Incentive Program
• 401(k) plan with Company matching

Other Details

• Primary location: Wrentham, MA
• Reports to: Store Manager
• Pay Range: $20 - $26 per hour

Our Commitment

Rhone Apparel, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.