Full Time Key Holder (27785118)

Page Mechanical Group, Inc.; Ardmore, Northern (PA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company Health Benefits

Generous clothing discount and annual/

Quarterly clothing allowance

Bonus Incentive Program

401(k) plan with Company matching

Job summary

Rhone Apparel, Inc. is seeking a Retail Key Holder in Ardmore, PA, to lead daily operations on the sales floor and ensure an exceptional customer experience.

The role involves mentoring team members, managing shifts, and acting as a brand ambassador who upholds Rhone's values on grit, responsibility, excellence, and teamwork. You will maintain store presentation, support omni-channel efforts, and work with management on shipping/receiving.

Qualifications

• Strong interpersonal communication and customer service skills.
• Ability to mentor team members and lead on the sales floor.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Act as the leader on the floor, driving store vision and serving as the contact for customer service and operations questions.
• Mentor team members by modeling great customer experience and product knowledge.
• Deliver in-the-moment feedback and recognition to Retail Sales Associates.
• Foster a productive employee culture and gather feedback from customers and team members.
• Maintain shielded omni-channel relationships and educate customers on Rhone products.
• Assess customer needs and provide product recommendations.
• Keep sales floor, signage and displays aligned with visual merchandising standards.
• Coordinate with store management on shipping/receiving and keep stockroom organized.
• Take initiative and contribute ideas while demonstrating inclusive behavior.

Skills

Customer service

Leadership

Communication

Teamwork

Job description

Who We Are

At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.

About The Role

The Retail Key Holder will work on the frontlines ensuring that every customer has a positive and comfortable experience. They will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Excellence, Authentic, and Team Centered). The Key Holder will oversee other team members and open and close the store as needed. They should have a passion for fitness and living a healthy lifestyle.

What You’ll Do

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like

• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset
  Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers
  

What You’ll Bring

• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality
• The ability to utilize technology effectively and engage with customers and your team to meet goals
• The willingness to learn, be open to feedback and take action as required
• Ability to learn procedural knowledge acquired through on-the-job training
• Ability to handle customer interactions and potential issues/concerns courteously and professionally
• Ability and desire to work in a tight-knit team environment
  

Job Requirements

• Willing to work a flexible schedule including evenings, weekends, and holidays
• Available to work a minimum of 30+ hours/4 days a week
• Must adhere to scheduled shifts with punctuality
• Ability to lift 25 pounds
• Background in operations is a plus
• Comfortable climbing ladders, moving around regularly, and standing for extended periods
• Must be legally authorized to work in the United States
• Must be 18 years of age or older

What You’ll Get

• Company Health Benefits
• Generous clothing discount and quarterly clothing allowance
• Bonus Incentive Program
• 401(k) plan with Company matching

Other Details

• Primary location: Suburban Square - Ardmore, PA
• Reports to: Store Manager
• The pay range for this position is $18 - $24 per hour

Our Commitment

Rhone Apparel, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.