Full Time Housekeeping House Attendant

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company where you can make a real impact on guest experiences! As a vital member of the housekeeping team, you'll ensure the hotel maintains its pristine appearance while delivering exceptional service. Your role will involve deep cleaning, setting up meeting rooms, and responding to guest requests, all while fostering a welcoming environment. This is an exciting opportunity to be part of a team that values personal connections and strives to create memorable experiences for every guest. If you have a passion for service and a flexible schedule, we want to hear from you!

Qualifications

• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.

Responsibilities

• Maintain cleanliness of hotel and provide excellent service to guests.
• Deep cleaning of areas and setup of meeting rooms as needed.
• Respond quickly to guest requests and maintain supplies.

Skills

Customer Service

Verbal Communication

Basic Writing Skills

Education

High School Diploma

Job description

Description

*This position requires heavy lifting*

What You'll Do

Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

• Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
• Clean and set-up meeting room functions according to the function sheets.
• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Quickly respond to guest requests in a friendly manner.
• Return lost items with proper documentation to the Housekeeping Department.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.

What You Bring

• High School Diploma is preferred.
• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.
• Passion for customer service and good verbal communication skills, basic writing skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.

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