Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Concord (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Head Cashier to join their dynamic team. This full-time role involves providing exceptional customer service, managing transactions at self-checkout registers, and ensuring a clean and safe shopping environment. The ideal candidate will have retail cashier experience and a passion for helping customers. You'll be part of a supportive team, where your contributions will help create a positive shopping experience for all. If you're ready to take the next step in your retail career, this opportunity is perfect for you.

Qualifications

• 1-2 years of retail cashier experience preferred.
• Ability to lift up to 15 pounds with or without accommodation.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Provide excellent customer service and assist with merchandise.
• Maintain store cleanliness and ensure safety standards.

Skills

Customer Service

Cash Handling

Retail Technology

Product Knowledge

Education

High School Diploma or Equivalent

Tools

Cash Register

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Interact proactively with customers to recommend products and services.
• Greet, assist, and engage with customers at multiple registers.
• Move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products to ensure transactions are completed accurately.
• Thank customers and invite them back to shop at Lowe’s.

Customer Service

• Provide excellent customer service in accordance with Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond promptly to customer and employee questions, guiding them through store areas and projects when needed.
• Show sincere appreciation to customers.
• Inform customers about stock, special orders, features, warranties, and benefits of Lowe’s programs.
• Train and coach associates in departmental duties and sales opportunities.
• Use a cash register for sales, returns, and refunds following company guidelines.
• Provide change to CSA Front End associates.
• Support and supervise CSA Front End Team.
• Remove security tags, verify product info, and bag merchandise.
• Answer and direct incoming phone calls.
• Open additional registers as needed to ensure coverage.
• Assist in line vesting to expedite checkout.

In-stock

• Prepare register area at shift start/end, check functionality, and stock supplies.
• Inspect returned merchandise for damages.
• Enter and process customer orders, print tickets, verify receipts, and sign loading tickets.
• Manage online orders and returns appropriately.
• Verify prices and look up product info for price matching.
• Record store use items.

Clean and Safe Stores

• Monitor cash amounts and obtain safety bags.
• Monitor store entrances/exits for security, assist with alarms.
• Detect shoplifting and communicate risks to management/security.
• Maintain store cleanliness and organization.
• Ensure safety standards are met, including equipment operation and hazard prevention.

General

• Perform other duties as assigned.

Minimum Requirements:

• Less than 1 year experience with computers and retail technology.
• 1-2 years retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, credit, warranties, and customer needs assessment.
• Experience as a head cashier and working in Lowe’s.
• Supervisory experience including delegation, evaluation, training, and coaching.
• Experience in shoplifting detection.

Lowe’s is an equal opportunity employer. For details on benefits, visit https://talent.lowes.com/us/en/benefits.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business and Customer Service
• Industries: Retail