Full-Time Front Desk Lead

ImageCare Radiology; Middletown (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

FSA

401(k) plan

Flexible PTO

Job summary

ImageCare Radiology in Middletown, NJ is seeking a receptionist to manage front desk duties and scheduling for imaging services. You will answer calls, schedule tests, coordinate with physicians and staff, and assist in daily operations across outpatient centers.

The role requires at least 2 years of receptionist experience in ambulatory settings and staff supervision abilities, with HIPAA training ongoing. Monday–Friday schedule; on-site position with benefits provided.

Qualifications

• Minimum 2 years as a receptionist in ambulatory/acute care settings.
• Experience in employee management is required.

Responsibilities

• Answer phone calls and schedule patient tests across outpatient centers.
• Assist in coordinating daily department schedules and staffing.
• Train and orient new staff to reception duties and HIPAA practices.
• Maintain office supplies, daily statistics, and patient data accuracy.
• Handle messages, screen calls, and coordinate with providers and staff.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

GENERAL DESCRIPTION OF POSITION

Answer incoming and internal telephone calls from patients, physicians, coworkers, drug representatives and general public. Schedule patient appointments for tests with other professionals located in the outpatient centers. Take messages for physicians and staff and supervisors. Assist manager in various scopes dealing with coordinating the daily schedules and activities per specific department. Assist in managing department staffing and coordinate employee vacations, sick days and lunch schedules. Aid in facilitating training of new employees and coordination of staff assignments. Assist in upkeeping company-wide metrics by engaging staff, analyzing reports and remediating as needed. Keep offices clean, operational and professional at all times.

QUALIFICATIONS

Experience: Requires at least 2 years of previous experience as a receptionist in an ambulatory or acute care setting.

Experience in employee management. (REQUIRED)

Schedule:

Monday - Friday 9:00am - 5:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. In a lead role, employee assists and supports the first line of Reception or Department manager with daily operations with a thorough working knowledge of all department functions and minimal supervision.
2. Employee assists Department manager with supervisory needs as instructed.
3. Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
4. Responsible for answering telephones efficiently and timely and using appropriate follow-through in screening and transferring all calls. Accurately documents and distributes messages accordingly. Maintains knowledge of all providers’ scheduling attributes, and proper transfer of calls.
5. Responsible for monitoring and ordering office supplies to ensure adequate stock is always available.
6. Responsible for daily statistics reports.
7. Resolve patient concerns in a positive and timely manner, focusing on patient service excellence.
8. Responsible for liaison responsibilities among leads, staff, C-level executives
9. Performs general clerical duties including faxing, copying, distribution of memos and daily schedules etc. as needed.
10. Orients and trains current and new employees to Reception duties.
11. Responsible for maintaining knowledge & problem-solving skills.
12. Responsible for alerting supervisor of ongoing daily activities.
13. Assist in ensuring all staff trains and stay up to date with HIPAA training.
14. Maintain HIPAA practices and HIPAA training.
15. Travel may be necessary among ImageCare Silos
16. Additional Responsibilities: Other duties may be assigned as needed.

Reliable Commute to:

1275 Route 35 North

Venture Plaza

Middletown, New Jersey

07748

Benefits:

• Medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO

Flu Vaccination Requirement:

It is ImageCare's Company Policy that all personnel must be vaccinated with the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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