Full Time Front Desk Agent - Marriott Colorado Springs

BENCHMARK; Pikeview (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Room rate discounts

Health insurance

Pet insurance

Bonuses

Job summary

The Marriott Colorado Springs, part of Pyramid Global Hospitality, seeks a friendly Front Desk Agent to warmly welcome guests and manage check-ins/outs. You’ll handle guest accounts, process payments, and provide accurate information on local attractions with a focus on service excellence.

We offer competitive pay, upbeat team culture, and benefits including health insurance, room discounts, and bonuses. Flexible shifts, training, and opportunities for career growth are highlighted in our People

Qualifications

• High school diploma or equivalent required; some college or hospitality education is a plus.
• Previous guest-facing customer service experience preferred; hotel front desk experience is a strong plus.
• Experience handling cash and processing financial transactions accurately.

Responsibilities

• Greet guests with warmth and handle check-in/check-out efficiently and accurately.
• Input guest information, confirm rates, issue keys, and provide welcome packets.
• Process payments, balances, and manage various forms of payment at current rates.
• Promote hotel marketing programs and loyalty offerings to guests.
• Handle guest concerns with patience and find effective solutions.
• Maintain knowledge of hotel hours, local attractions, and amenities.

Skills

Guest-facing service

Strong communication

Cash handling

Education

High school diploma or equivalent

Tools

Point-of-sale tools

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second‑largest city, offers an excellent opportunity to join a world‑class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you’ll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet‑friendly rooms and suites, a full‑service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What You’ll Be Doing

• Greeting every guest immediately with a warm, sincere, and professional welcome that sets the tone for their entire stay
• Completing the check‑in and check‑out process efficiently and accurately, including inputting and retrieving guest information, confirming room rates and preferences, coding electronic keys, and providing welcome packets
• Verifying and processing credit cards, handling cash, balancing an assigned house bank, and accurately performing moderately complex mathematical calculations throughout the shift
• Accepting and recording various forms of payment including vouchers, traveler’s checks, and foreign currency at current posted rates
• Posting charges to guest rooms and house accounts using our property management system
• Answering the phone promptly and professionally, retrieving and communicating guest messages, and handling requests for mail, packages, and faxes
• Promoting the hotel’s marketing programs and loyalty offerings
• Fielding guest concerns and complaints with patience, empathy, and a genuine commitment to finding a solution
• Remaining calm, composed, and solutions‑focused during high‑volume periods and emergency situations
• Negotiating appropriate recovery solutions for guests when something does not go as planned
• Maintaining a thorough knowledge of hotel outlet hours, local attractions, and property amenities
• Supporting PBX operators and reservations agents as directed by leadership

What We’re Looking For

• A genuinely engaging and warm personality; you make people feel at ease the moment you interact with them
• A real passion for connecting with people from all walks of life and all parts of the world
• Outstanding customer service skills and a natural instinct for anticipating what guests need
• A calm, resourceful approach to problem solving; when things go sideways, you find a way forward
• Strong communication skills, both verbal and written, including a clear and professional phone presence
• Knowledge of emergency procedures and the ability to remain composed and decisive under pressure
• A commitment to accuracy in financial transactions and cash handling procedures
• Solid basic math skills and comfort using a calculator to perform moderately complex calculations without error
• Flexibility to work varying shifts including mornings, evenings, weekends, and holidays

Qualifications

• High school diploma or equivalent required; some college or hospitality education is a plus
• Previous experience in a guest‑facing customer service role is preferred; hotel front desk experience is a strong plus
• Experience handling cash and processing financial transactions accurately
• Comfortable working in a fast‑paced, high‑volume environment for the duration of a shift
• Basic mathematical proficiency and comfort with a calculator for moderately complex calculations
• Knowledge of emergency procedures and hotel safety protocols, or willingness to learn
• Ability to stand and remain active throughout the shift
• Flexible availability including evenings, weekends, and holidays
• A professional appearance and demeanor that reflects the quality of the Marriott brand
• Bilingual communication skills are a plus but not required

Who Thrives Here

The Front Desk Agents who truly excel in this role are the ones who take genuine ownership of the guest experience. They do not just check people in and check people out. They read the room. They notice when a guest seems frustrated before that guest says a word, and they are already thinking about how to help. They stay steady when the lobby is packed and the phones are ringing. They solve it, they smile, and they move on to the next person ready to do it all over again.

What’s In It for You

At Pyramid Global Hospitality, we believe that the people who deliver exceptional experiences deserve to feel exceptional about where they work. When you join our team, you gain access to a full range of benefits designed to support your life and your future, including:

• Exclusive discounts on room rates and experiences across our award‑winning hotel portfolio
• Comprehensive health insurance plans including mental well‑being support for you and your loved ones
• Pet insurance for the four‑legged members of your family
• Competitive finance and retirement solutions
• Performance‑based incentives and bonuses
• Generous paid time off
• Exciting associate perks and discounts
• Skill‑enhancing job training from day one
• Educational opportunities to support your long‑term career growth
• A genuine commitment to work‑life balance
• Real pathways for career advancement within our organization

About Us

The Marriott Colorado Springs is part of the Pyramid Global Hospitality family, a company that leads with a People First philosophy in everything it does. We are a diverse, passionate, and dedicated team that values the unique contributions of every associate. We do not just talk about culture; we build it every day through mutual respect, collaboration, and a shared commitment to excellence.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender including pregnancy, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation: $17.00 - $17.00

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.