Full Time Front Desk Agent

Hei Hotels Inc.; United States; Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental programs through a)

Vision insurance

401(k) Savings Plan with matching

Hotel room discounts

DailyPay access

Job summary

HEI Hotels and Resorts is hiring a Front Desk Associate at the Parsippany area to assist guests with arrival and departure, provide a friendly welcome, and manage registration and payments.

You will promote HEI programs, handle keys, charges, and inquiries, and contribute to a smooth guest experience in a fast-paced hotel setting.

Qualifications

• Hotel experience preferred.
• Ability to perform moderately complex mathematical calculations without error using a calculator.
• Strong customer service and communication skills.
• Ability to stand and move throughout front office.
• Proficient inputting information into computer systems.
• Ability to handle payments and balance house cash.

Responsibilities

• Assist guests with arrival and departure from the hotel, while providing positive guest experiences.
• Greet customers immediately with a friendly and sincere welcome; provide accurate information such as hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system and confirming guest details.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Code electronic keys and provide room information and welcome folders as needed.
• Verify and imprint credit cards; handle cash, make change and balance the assigned house bank.
• Accept vouchers and traveler’s checks; post charges to guest rooms and accounts.
• Answer the telephone promptly with clear communication and relay messages.
• Retrieve mail and packages for guests as requested.
• Close guest accounts at checkout and resolve issues, possibly with revenue adjustments.
• Handle guest complaints and research effective solutions.
• Remain calm during emergencies and busy hotel activity; act with judgment and discretion.
• Follow attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Customer service

Cash handling

Mathematical calculations

Computer systems

Effective communication

Tools

Calculator

Property management system

Job description

About Us

Come work at the Castle! With great facilities just 30 minutes from the Newark airport and New York City, the Sheraton Parsippany Hotel is an ideal choice for business and leisure travelers. Our inspiring castle theme, and warm, friendly staff will make you feel right at home. As an associate of the Sheraton Parsippany, you will receive a free membership to our 25,000 square feet Atlantis Sports Club, a complimentary meal in our cafeteria during your work day, and attendance with the Sheraton Parsippany family at the annual Summer Jam Family Picnic and Holiday Party.

Welcome to HEI Hotels and Resorts' Career Page.

Compensation

Salary Range: $24.10 - $24.10 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

Location: @Dolce by Wyndham Parsippany 199 Smith Rd, Parsippany-Troy Hills, NJ 07054

• Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.

Equal Opportunity Employer Statement

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Other Information

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.