Framing Manager

Michaels; Battle Creek (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Telemedicine services

Commuter benefits

Job summary

Michaels in Battle Creek, MI is seeking a Store Leader to head a framing team, drive custom framing sales, and deliver outstanding customer experiences. You will coach staff, manage daily operations, and ensure SOP adherence while coordinating workload with the Store Manager.

This role requires retail management experience, strong team leadership, and a focus on customer relationships. It involves practical store duties, with shifts including nights and weekends as needed.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a framing team to deliver customer-focused solutions.
• Drive custom framing sales and plan workload with the Store Manager.
• Ensure SOPs and company policies are followed; maintain store conditions.
• Manage inventory, shrink, and safety programs.
• Serve as Manager on Duty (MOD) and participate in hiring and coaching.

Skills

Retail management

Team leadership

Customer relationship building

Framing knowledge

Computer literacy

Job description

Store - BATTLE CREEK, MI Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on‑boarding, coaching, observing and training of new team members; support with Talent Development activities; participate in Performance Management activities of your team; utilize the leadership competencies for continued self‑development
• Partner with MODs daily on the expectations of framing and other framers
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires

• Basic computer skills

Preferred Type of experience the job requires

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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