Full Time Dispensary Associate - Mayflower Dispensary (Worcester)

iAnthus Capital; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Sick Leave

Parental Leave

Medical and dental benefits

Vision benefits

FSA/HSA

Transit benefits

Short-Term Disability

Life Insurance

Wellness Program

Employee Assistance Program

Product discounts

Job summary

iAnthus Capital is seeking a Dispensary Associate to support daily dispensary operations, delivering patient-focused service and compliant processes. You will assist with intake, product knowledge, and adherence to state regulations while working in a team-oriented environment.

You will be part of a patient-centric team, contribute to inventory and sales goals, and uphold iAnthus policies and brand standards in a fast-paced retail setting.

Qualifications

• Must be at least 21 years old and able to obtain a background check.
• Valid driver’s license and reliable transportation.
• Experience in retail, hospitality or patient services preferred.
• Flexible schedule including nights and/or weekends.
• Excellent verbal and written communication and basic math skills.
• Experience in fast-paced, high-transaction environments preferred.
• Strong organizational and decision-making skills.
• POS experience is desirable.

Responsibilities

• Engage and educate patients in a positive manner.
• Ensure patient intake forms are accurate and complete.
• Assist in qualifying patients for the Verified Financial Hardship (VFH) program.
• Maintain compliance with local and state regulations.
• Perform general office tasks and maintain records.
• Provide feedback to Dispensary Managers in a timely manner.
• Keep patient intake forms and logs up to date.
• Participate in daily 1-minute team huddles.
• Deliver excellent, compassionate patient services.
• Participate in monthly product inventory reviews.

Skills

Positive attitude

Attention to detail

Organized

Interpersonal skills

Teamwork

Verbal communication

Written communication

Multi-tasking

Fast-paced environment

Education

High school diploma

Tools

POS experience

Computer literate

Job description

At iAnthus, we are not just in the business of cannabis; we’re in the business of empowering individuals to lead healthier, happier lives through access to premium-quality medicinal and adult-use cannabis products. We believe in the potential of cannabis to enhance wellness and redefine the future of self-care. As a trailblazer in the cannabis industry, we’re committed to providing a holistic approach to well-being, fostering a community where every patient and customer can thrive and find relief.

Who We Are:

iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry - not just because it has the power to change people’s lives (especially those suffering from chronic ailments) – but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis industry.

Who You Are:

You have a strong desire to learn and to contribute to a team. You are passionate about making an inclusive, positive, and compliant workforce.You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. If you would like to work in a fast-paced environment andare interested in building something meaningful with the rest of the iAnthusteam, we would love to hear from you!

Professional Competencies:

• Positive attitude
• Exceptional attention to detail and organized
• Strong interpersonal and teamwork skillset
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and work in a fast-paced environment

Benefits:

• 12 daysof Paid Time Off
• Ten Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Medical, Dental, Vision, FSA, HSA, and Transit Benefits
• Employer Paid Short-Term Disability and Life Insurance
• Wellness Program
• Employee Assistance Program
• Product Discounts
• Ability to work in a growing company where your talents and skills can have a positive impact

Summary:

The Dispensary Associate reporting directly to the Dispensary Manager, Retail Operations, is responsible for assisting in all daily operations of a Dispensary, being part of a patient-centric team and achieving iAnthus company initiatives. Additionally, the Dispensary Associate maintains the policies and procedures of iAnthus and ensures compliance with all state and local laws and regulations. Responsibilities include but are not limited to:

Policies, Procedures & Daily Operations:

• Engage and educate patients in a positive manner
• Ensure patient intake forms are accurate and complete
• Assist in qualifying patients for our Verified Financial Hardship (VFH) program
• Maintain compliance with all local and state regulations
• Perform general office work, such as filing records, operating copy machines, and using email
• Provide Dispensary General and Assistant Managers with patient feedback on a timely basis
• Maintain proper recordkeeping such as patient intake forms, cash handling records, chain of custody documents and waste disposal logs
• Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals
• Consistently deliver excellent, and compassionate patient services
• Participate in monthly product inventory review

Training & Development:

• Ensure that all patients are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.
• Proficient on HIPAA and confidentiality requirements.
• Proficient in inventory management and point of sale platform and DPH Virtual Gateway system
• Current on product knowledge and proper dosage.
• Ensuring that all team members are maintaining current iAnthus policies and procedures as well as all state and local laws and regulations.
• Reviewing and updating patient educational materials
• Participating in quarterly team meetings.

Driving Business/Sales:

• Reviewing sales daily and best practices to achieve goals, with team members.
• Trained on patient services, including patient intake, product knowledge and proper dosage
• Participating in one-minute meetings, at the start of every shift, to ensure consistency in message and goals.
• Delivering excellent, and compassionate patient services.

Company Culture:

• Being an iAnthus brand ambassador and representing the brand appropriately.
• Building relationships with community leaders and trust from our neighbors.
• Following and implementing iAnthus’s core values, including respect, diversity, sustainability, research and service.
• Ensuring adherence to iAnthus’s cultural principles.
• Maintains Dispensary aesthetic according to iAnthus brand, including music selection and daily Dispensary cleanliness.
• Participates and embraces a highly motivated team environment.
• Implementing brand sales marketing strategies.

Qualifications and Education:

• Must be at least 21 years old, have a valid driver’s license and reliable transportation
• Experience in retail, hospitality or patient services, preferred
• Must be able to work a flexible schedule (nights and/or weekends)
• Excellent verbal and written communication skills, along with basic math skills
• Participates and embraces a highly motivated team environment
• Experience in a fast paced, high transaction environment, preferred
• Strong organizational and decision-making skills
• Must be computer literate – POS experience is desirable
• High school graduate
• Ability to pass a criminal background check as it pertains to NYS guidelines
• Experience in retail, hospitality or patient services, preferred.
• Excellent verbal and written communication skills
• Basic math skills.
• Ability to work in a team environment
• Experienced in a fast paced, high transaction environment.
• Having good organizational skills.
• Having decision making skills.
• Being analytical.
• Being detail oriented.
• Being proactive.

Physical and Environmental Requirements:

• Ability to work a minimum of 8 hours a day and rotating shifts;
• Flexible schedule availability including nights, weekends and holidays;
• Ability to lift, push, and pull 50 pounds;
• Ability to sit, squat, bend, and kneel repetitively throughout a work day;
• Ability to stand for extended periods of time;
• Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;
• Ability and willingness to work in the following conditions:
  • General office environment
  • Extended computer usage
  • Extended phone usage including teleconferences, and
  • Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

MMI encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. MMI believes in creating and sustaining a robust policy of inclusivity and diversity. MMI recognizes that diversity in the workforce is key to the integrity of a company’s commitment to its community. MMI’s Diversity & Inclusion Plan is designed to promote equity among minorities, women, veterans, people with disabilities, and people who identify as LGBTQ+. MMI will make every effort to employ and advance in employment qualified and diverse people at all levels within the company.

We value all team members by embracing their diverse talents, perspectives, and experiences, and fostering inclusion that inspires innovation, encourages respect and promotes unlimited success. Our goal is to attract and sustain a diverse workforce by recruiting, hiring, developing and retaining high-performing employees who work collaboratively to carry out the mission of MMI.