Full Time - Delivery Coordinator - Day

Lowe's Companies, Inc.; Shelbyville (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Lowe's Companies, Inc. is hiring a Delivery Coordinator in Shelbyville, KY. The role involves coordinating end-to-end deliveries, answering questions, and ensuring accurate delivery of merchandise.

You will spend time in-store and in the system, maintaining relationships with customers, colleagues, and vendors. The position requires availability mornings, afternoons, and evenings, with both full-time and part-time scheduling options.

Qualifications

• 6 months of delivery experience or 6 months in retail customer service.
• Ability to read, write, and perform basic arithmetic.

Responsibilities

• Coordinate and support deliveries from start to finish.
• Track and ensure merchandise is accounted for and delivered.
• Gather information from customers and conduct safety reviews.

Skills

Delivery experience

Customer service

Reading and arithmetic

Safety awareness

Tools

Forklift operation

Job description

What You Will Do

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Delivery Coordinator, this means:

• Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Tracking and ensuring merchandise is accurately accounted for, handled, and delivered.
• Gathering detailed information from customers and conducting safety reviews.

The Delivery Coordinator plays a critical role as gatekeeper and final reviewer of every delivery to ensure our drivers have the necessary information to make a safe delivery and that the needs of our customer have been met. Although some time will be spent physically helping with deliveries, time will also be spent within the system tracking and looking up item availability for deliveries. To be successful, the associate must maintain strong customer, colleague, and vendor relationships, and have a strong knowledge of safety protocols and proper delivery procedures.

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For

• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed

• 6 months of delivery experience, for example in a warehouse or retail environment OR 6 months of retail customer service experience.
• Ability to read, write, and perform basic arithmetic (addition, subtraction).

Preferred Qualifications

• 1 year of experience working in a retail store OR customer service position.
• 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.
• 2 years of experience following up on outstanding or incomplete customer orders, sales, deliveries, or installs.

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.