Full-Time Customer Service Specialist – AR & Training

UniFirst; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team in Tallahassee, FL. You will act as a liaison between customers and the company, handling inquiries via phone or email and supporting the Sales Department.

We offer on-the-job training, a 5-day work week with weekends off, and opportunities for growth. This full-time role requires strong communication, AR familiarity, and data-entry accuracy.

Qualifications

• 2 years of customer service experience in an administrative setting preferred.
• Prior accounts receivable experience encouraged.
• High School diploma or GED equivalent recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc).
• Time management and organizational skills with attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing).
• Must be able to lift up to 25 pounds, carry parcels, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Active listener

Verbal & written comms

Team player

Problem solving

Time management

Attention to detail

Lifting 25 lbs

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team in Tallahassee, FL. You will act as a liaison between customers and the company, handling inquiries via phone or email and supporting the Sales Department.

We offer on-the-job training, a 5-day work week with weekends off, and opportunities for growth. This full-time role requires strong communication, AR familiarity, and data-entry accuracy.