Full Time Customer & Sales Manager

Michaels Stores; Abington Township (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Michaels in Abington Township, PA is seeking a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach and develop staff, ensure SOP compliance, manage POS and Self-Checkout, oversee events and loyalty programs, support protection plans, and maintain omni‑channel execution. Work hours include nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to drive customer experience and sales.
• Coach and develop staff through onboarding and ongoing training.
• Ensure SOP compliance and implement company programs across the store.
• Manage POS and Self-Checkout, and omni-channel order fulfillment (BOPIS / delivery).
• Promote Loyalty Rewards and protection plan offerings to customers.
• Oversee events and programs (Balloons, birthday parties, etc.).
• Maintain Asset Protection practices and shrink reduction.

Skills

Retail leadership

Customer experience coaching

Team development

POS systems

Tools

POS systems

Self-Checkout systems

Job description

Store - PHI-ABINGTON, PA

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience.

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer and values diversity and inclusion. We are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).