Full-Time Customer Experience Coordinator

The TJX Companies, Inc.; San Marcos (CA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Associate discount

401(k) plan with company match

Medical/dental/vision coverage

Job summary

Marshalls, a brand within The TJX Companies, Inc., is seeking a location-based role in San Marcos, CA to deliver exceptional customer service and maintain a positive store environment.

The role requires flexible scheduling, leadership training, and strong merchandising knowledge to mentor Associates and support POS coverage and loyalty programs.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Create a positive customer experience and store environment.
• Promote honesty, integrity, and confidentiality.
• Train and mentor Associates on front end principles and customer service.
• Coach Associates on loyalty programs and personalization of the customer experience.
• Manage registers, POS coverage, and breaks for Associates.
• Address customer concerns and ensure a positive experience.
• Communicate priorities and provide progress updates to management.
• Support store safety, labor compliance, and shrink reduction goals.
• Participate in Associate training needs with Management.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Leadership training

Job description

About the Role

Marshalls, a brand within TJX Companies, is looking for a location-based role focused on delivering excellent customer service and fostering a positive store environment.

Key Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi‑tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP, smoking cessation, bereavement, child care and cell phone discounts
• 401(k) associate contributions with potential match
• Medical/dental/vision, HSA, health care FSA, life insurance, short‑ and long‑term disability, paid parental leave, paid holidays/vacation/sick leave
• Auto/home insurance discounts, pet & legal insurance, credit union, referral bonuses, scholarship program, adoption assistance

Location

161 South Las Posas
USA Marshalls Store 0502 San Marcos CA

Compensation

Starting pay range of $18.25 to $18.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Equal Employment Opportunity Statement

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.