Full Time Customer Experience Coordinator

TJX; Hutchinson (KS); Presencial; USD 19.000 - 20.000; Tempo integral

Benefícios oferecidos por esta vaga

Associate discount

401(k) match

Health benefits

Life insurance

Paid holidays

Resumo da vaga

TJX Companies’ TJ Maxx store in Hutchinson, KS is seeking a front-end supervisor to deliver a top-notch customer experience and mentor Associates. You will promote loyalty programs, help manage POS coverage, and keep the store safe and well-organized.

The role emphasizes training others, teamwork, and adaptability in a dynamic retail setting, with a starting hourly pay and benefits typical for a TJX store.

Qualificações

• Must be available for flexible hours including nights and weekends.
• Solid merchandising knowledge and techniques.
• Able to multi-task in a fast-paced environment.
• Excellent communication and organizational skills.
• Capable of adapting to changes quickly.
• Team player with the ability to train others.
• Retail experience: 1 year; leadership experience: 6 months.

Responsabilidades

• Promote an excellent customer experience.
• Oversee front-of-store Associates and assist with loyalty programs.
• Lead by example, keep store clean and organized.
• Coach Associates on personalizing the customer experience.
• Coordinate breaks and ensure proper POS coverage.
• Address customer concerns promptly and meet store plan priorities.
• Communicate priorities to management and provide updates.
• Ensure compliance with labor laws and store policies.
• Support safety and loss-prevention programs.

Conhecimentos

Flexible schedule

Merchandising basics

Multi-tasking

Strong communication

Adaptability

Team player

Trainability

Retail experience

Descrição da vaga

TK Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Who We're Looking For:

You.

Qualifications:

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Benefits:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Salary:

This position has a starting pay range of USD $13.50 to $14.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

1500 East 11th Street

USA TJ Maxx Store 1474 Hutchinson KS