Full-Time Center Associate

UPS Multi-Location; Town of Florida (NY); On-site; USD 33,000 - 42,000; Full time

Job summary

The UPS Store is seeking a Center Associate – Customer Service & Sales to deliver world‑class customer service by receiving and processing packages, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services. This is a highly customer-facing role.

We are looking for someone who is proactive, dependable, a fast learner, sales‑minded, and interested in long‑term employment and growth with our organization.

Qualifications

• High school diploma or GED required.
• Previous customer service, retail, hospitality, and/or sales experience preferred.
• Experience with upselling, cross-selling, or recommending products and services preferred.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Strong verbal, written, phone, spelling, and math skills.
• Friendly, confident, professional, and comfortable interacting with customers.
• Sales-oriented and able to confidently explain the value of products and services.
• Fast learner who can retain training and quickly learn new systems and procedures.
• Proactive, self-motivated, and able to work without constant supervision.
• Prompt, reliable, responsible, and accountable.
• Able to work effectively independently and as part of a team.
• Interested in long-term employment and growth within the organization.
• Able to lift 50+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Practices strong listening and communication skills with customers, team members, and leadership
• Takes ownership of customer needs and provides appropriate solutions
• Identifies opportunities to recommend additional products, services, upgrades, and best-value options
• Uses a consultative sales approach rather than simply processing transactions
• Learns all products, services, procedures, equipment, and software quickly
• Takes initiative and completes responsibilities without requiring constant direction
• Follows through on assigned tasks and communicates progress or concerns to management
• Operates equipment, software, and point-of-sale devices accurately and confidently
• Maintains a clean, organized, professional, and safe working environment
• Supports team members and adapts to changing store and customer needs
• Demonstrates dependable attendance, punctuality, professionalism, and accountability
• Performs other duties as assigned

Skills

Previous customer service experience

Retail experience

Sales experience

Strong computer skills

Friendly, professional demeanor

Willingness to learn

Proactive and dependable

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

Center Associate – Customer Service & Sales

The Center Associate delivers world-class customer service by receiving and processing packages for shipment, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services.

This is a highly customer-facing position. Associates are expected to identify customer needs, recommend appropriate products and services, and confidently explain best-value solutions while contributing to store sales and growth.

The ideal candidate has previousretail, customer service, and/or sales experience, strong computer skills, a friendly and professional demeanor, and a willingness to learn. We are looking for someone who is proactive, dependable, a fast learner, sales-minded, and interested in long-term employment and growth with our organization.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Practices strong listening and communication skills with customers, team members, and leadership
• Takes ownership of customer needs and provides appropriate solutions
• Identifies opportunities to recommend additional products, services, upgrades, and best-value options
• Uses a consultative sales approach rather than simply processing transactions
• Learns all products, services, procedures, equipment, and software quickly
• Takes initiative and completes responsibilities without requiring constant direction
• Follows through on assigned tasks and communicates progress or concerns to management
• Operates equipment, software, and point-of-sale devices accurately and confidently
• Maintains a clean, organized, professional, and safe working environment
• Supports team members and adapts to changing store and customer needs
• Demonstrates dependable attendance, punctuality, professionalism, and accountability
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Previous customer service, retail, hospitality, and/or sales experience preferred
• Experience with upselling, cross-selling, or recommending products and services preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal, written, phone, spelling, and math skills
• Friendly, confident, professional, and comfortable interacting with customers
• Sales-oriented and able to confidently explain the value of products and services
• Fast learner who can retain training and quickly learn new systems and procedures
• Proactive, self-motivated, and able to work without constant supervision
• Prompt, reliable, responsible, and accountable
• Able to work effectively independently and as part of a team
• Interested in long-term employment and growth within the organization
• Able to lift 50+ pounds