Full Time - CDL Delivery Driver

Lowe's Companies, Inc.; Princeton (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a CDL delivery associate to support customer service and delivery operations. The role involves loading merchandise, coordinating with drivers, and ensuring accurate loads and on-time deliveries.

Candidates should hold a Class A CDL (or B with endorsements in some locations), pass MVR checks, and meet DOT safety requirements. Equal opportunity employer with benefits information available on the Lowe's site.

Qualifications

• Must hold Class A CDL; in some locations a Class B with endorsements is required.
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass MVR screen and comply with company requirements.

Responsibilities

• Provide SMART customer service, assist customers in locating and loading merchandise.
• Coordinate delivery with truck driver and contact customers regarding delivery.
• Inspect products before loading and verify quantities and descriptions.
• Maintain DOT compliance and safety during loading, unloading, and transport.
• Adhere to safety, housekeeping, and security standards in store and delivery areas.

Skills

CDL driving experience

In-home delivery/customer service

Forklift operation

Tools

Truck loading equipment

CCTV/system tools

Job description

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer

Essential Functions:

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer

In-stock

• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
• Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order
• Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers

Clean and Safe Stores

• Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
• Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes
• Unloads, installs, and tests appliances upon delivery
• Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates)
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements:

• Class A CDL License - In locations with multi-unit CMV (tractor trailer & flatbed) a class A license is required to operate.

or

• Class B CDL License - In locations with single-unit CMV (tandem flatbed) a class A or B license with air break endorsement is required to operate.

and

• Valid medical certificate or ability to obtain one upon employment

and

• Ability to pass MVR screen in accordance with company requirements.

and

• Ability to obtain sales related licensure or registration as may be required by law
• Ability to read, write, and perform basic arithmetic (addition, subtraction)
• Must be 21 years of age
• Ability to comply with DOT and CDL regulations

Preferences:

• 1 Year Experience driving a semi-truck/trailer or certification from a driving school
• 6 Months Experience performing in-home delivery or retail customer service
• 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.