Full-Time Cannabis Advisor - McKnight

FALL CREEK FARM & NURSERY; Pittsburgh (Allegheny County); On-site; USD 22,000 - 26,000; Full time

Job summary

FALL CREEK FARM & NURSERY in Pittsburgh is seeking a Cannabis Advisor to deliver exceptional customer service, provide educational consulting, and assist with patient record management in a high-volume retail setting.

The role requires 1–2 years in retail or hospitality, 21+ with background check, and a willingness to learn cannabinoids, terpenes, and product usage while ensuring compliance and accurate POS transactions.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and compliant with regulations.
• Background check and state badging as required.
• Desire to learn about cannabinoids, terpenes and product usage.
• Ability to use office equipment; proficient with Word/Excel/email.
• Understand laws relating to cannabis and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Advise customers on cannabis products and usage as wellness items.
• Build rapport with regular customers to promote repeat business.
• Assist with online orders and ensure accuracy before pickup.
• Operate the POS and update inventory in the state system.
• Maintain a clean, organized storefront and comply with regulations.

Skills

Customer service

Retail experience

Communication

Cannabis education

Education

High School Diploma

Tools

Word

Excel

Email

POS system

METRC

BioTrack

Job description

Full-Time. Open availablity required for any shifts (open/close). Weekends/holidays required. $16/hour + Tips.

The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.

Essential Duties and Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Be an advocate of cannabis customer care.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available.
• Responsible for other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances).
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.