Full Time - Campus Concessions Assistant General Manager

Aztec Shops, Ltd.; San Diego (CA); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

CalPERS retirement plan

Tuition reimbursement

Vacation time (24 days)

Sick leave (12 days)

Job summary

Aztec Shops Ltd. in San Diego, CA seeks an Assistant General Manager to actively manage campus concessions on a day-to-day basis under the General Manager of Concessions. You will direct staff, oversee events and locations, and ensure financial and service standards are met.

This role requires working nights, weekends, and holidays, with strong leadership, budgeting, and food-service compliance. A high school diploma and experience in high-volume concessions are preferred; ServSafe certification

Qualifications

• Minimum high school diploma or GED; associate degree in Food Services Management/Hospitality or Business Admin preferred.
• At least 3 years of supervisory experience in high-volume foodservice.
• Strong leadership, communication, time management, and computer literacy required.

Responsibilities

• Directs concessions operations and staff for events and locations.
• Schedules staff and manages labor costs.
• Ensures food safety, sanitation, and EH&S compliance.
• Oversees budgeting, inventory, and financial reports.
• Maintains guest-service standards and resolves escalated issues.

Skills

Leadership

Communication

Time management

Staff development

Education

High School Diploma or GED

Associate’s degree in Food Services Management/Hospitality or Business Administration

Tools

Microsoft Office

Google Workspace

Point-of-Sale systems

Job description

Job Description

COMPENSATION & BENEFITS

Pay Rate: $80,000 - $84,000 annually

This represents the good faith estimate of the annual salary range we reasonably expect to pay for this position upon hire, based on the selected candidate’s experience, education, skills, internal alignment, and overall business needs.

In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies. Aztec Shops offers a comprehensive benefits package that includes a CalPERS defined-benefit retirement plan; a choice of CalPERS medical plans and dental coverage with significant employer contributions for employees and eligible dependents; and employer-paid basic life/AD&D and long-term disability insurance. Eligible employees may also qualify for lifetime medical benefits upon meeting applicable age and service requirements. Additional benefits include 24 days of vacation and 12 days of sick leave annually, paid holidays, up to $5,000 per year in tuition reimbursement, voluntary 403(b) and 457 retirement savings plans, flexible spending accounts, employer EAP including financial wellness resources, and additional employee benefits.

Additional information about our compensation scales is available at: www.aztecshops.com/employment.

Summary

Under the general direction of the General Manager of Concessions, the Assistant General Manager actively manages campus concessions on a day to day basis. The position is responsible for directing employees, overseeing assigned events and concession locations, maintaining operational and financial standards, and ensuring compliance with company policies and applicable laws and regulations. This position will regularly require work on nights, weekends, and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS MANAGEMENT

• Manages assigned concession operations, events, shifts, and locations under the general direction of the General Manager of Concessions.
• Directs operational activities and makes day-to-day decisions regarding staffing, production, service, inventory, and workflow.
• Develops, communicates, and adjusts employee schedules for each event and concession location to meet operational needs while effectively managing labor costs.
• Ensures menus, products, packaging, pricing, promotions, discounts, and mobile-ordering programs are implemented accurately.
• Evaluates event attendance, sales history, and operational needs to determine staffing, production, and inventory levels.
• Coordinates with other concession locations to allocate employees and resources based on business needs.
• Ensures employees have the equipment, products, tools, and supplies necessary to perform their assigned responsibilities.
• Monitors food quality, production, sanitation, and cost controls and ensures compliance with company food safety requirements and applicable health department standards. Collaborates with campus Environmental Health and Safety (EH&S) on inspections and audits and ensures identified corrective actions are implemented promptly.
• Ensures concession areas and equipment are clean, safe, secure, and properly maintained.
• Troubleshoots operational issues involving point-of-sale and inventory management systems and coordinates additional support when needed.
• Reviews audit results and develops or implements corrective measures for assigned areas.
• Provides limited operational assistance when necessary while remaining primarily responsible for directing and managing the operation.
• Develops and maintains a cohesive and professional working relationship with campus stakeholders such as Associated Students and Athletics.

STAFF LEADERSHIP AND DEVELOPMENT

• Regularly directs the work of two or more full‑time employees such as Concessions Manager and Assistant Concessions manager or the equivalent and provides ongoing coaching and development to Concessions Managers, Assistant Concessions Managers, senior leads, leads, and frontline employees, as assigned.
• Assigns work, establishes priorities, monitors performance, and holds employees accountable for operational and service standards.
• Participates in recruiting, interviewing, selecting, onboarding, training, coaching, evaluating, and disciplining employees and makes recommendations to the General Manager regarding hiring, promotion, performance, and corrective action.
• Ensures employees complete required Food Handler, Responsible Beverage Service, safety, and other job‑related training and maintains current Manager’s ServSafe Manager Certification and Responsible Beverage Service certifications for self.
• Addresses routine employee concerns and elevates significant employee‑relations matters to the General Manager or Human Resources.
• Ensures employees comply with timekeeping, meal and rest period, safety, sanitation, uniform, and guest‑service requirements.

GUEST SERVICE

• Establishes and reinforces guest-service expectations for assigned concession operations.
• Resolves escalated guest concerns and determines appropriate corrective or service‑recovery measures within established authority.
• Implements guest recovery tracking sheet and documents guest concerns and identifies operational or training improvements.
• Maintains a visible leadership presence during assigned events and peak operating periods.

FINANCIAL AND INVENTORY MANAGEMENT

• Assists the General Manager in developing budgets, financial projections, and cost‑benefit analyses.
• Reviews event sales, product usage, inventory, waste, and profitability reports.
• Uses financial and operational data to recommend or implement adjustments for future events.
• Oversees ordering and inventory controls for food, beverages, supplies, and equipment within assigned authority.
• Reviews cash overages and shortages and ensures appropriate investigation, documentation, and follow‑up.
• Ensures the accurate and timely completion of required event, financial, inventory, and operational reports.
• Other Duties as assigned.

Job Requirements

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED

The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree and an Associate’s degree from an accredited college or university in Food Services Management/Hospitality or Business Administration.

The ideal candidate will have at least 3 years of supervisory experience in the high‑volume foodservice industry, preferably in a concessions environment for a sports and entertainment venue. Strong communications, time management, computer literacy, and proven leadership skills are required. Computer savvy and proficient in Microsoft Office and Google Workspace products.

Serve Safe Certified and Management Food Handler Certificate preferred.

This position may involve operating a company vehicle and/or golf cart on university or company property. As such, candidates must have a valid driver’s license and have not been issued more than three moving violations or have been responsible for more than three accidents (or any combination of more than three thereof during the past 12‑month period). Applicants must be at least 18 years of age and will be required to provide proof of driving eligibility upon hire.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Language And Communication Skills

Ability to read, write, speak, and understand English at the level necessary to perform the essential duties of the position safely and effectively. Ability to understand and follow verbal and written instructions, policies, procedures, guidelines, and operational objectives. Ability to read, comprehend, analyze, and interpret business information, technical materials, company policies, and governmental regulations. Ability to prepare clear and accurate reports, correspondence, schedules, and other business documents. Ability to communicate effectively and respectfully in person, by telephone, in writing, and through electronic communication. Ability to present information effectively to individuals and small or large groups, including employees, customers, managers, vendors, and university partners.

Mathematical Skills

Ability to perform basic mathematical calculations accurately, including addition, subtraction, multiplication, and division. Ability to apply fractions, percentages, ratios, and proportions to practical business situations. Ability to calculate and analyze sales, labor costs, food and beverage costs, inventory usage, waste and cash variances. Ability to prepare, maintain, and interpret spreadsheets, financial reports, budgets, and other numerical data.

REASONING ABILITY

Ability to identify and define operational problems, gather and evaluate relevant information, establish facts, draw sound conclusions, and implement effective solutions. Ability to interpret and apply policies, procedures, regulations, reports, and instructions to varied and sometimes complex situations. Ability to exercise discretion and independent judgment when making staffing, scheduling, operational, guest‑service, and employee‑management decisions within established authority. Ability to analyze competing priorities, anticipate operational needs, and respond effectively to changing event conditions. Requires strong analytical, organizational, quantitative, problem‑solving, and management skills.

Manual Dexterity

Ability to operate a computer, point‑of‑sale system, mobile device, standard office equipment, and foodservice equipment. Ability to reach, grasp, handle, stock, arrange, and distribute food, beverages, merchandise, containers, utensils, supplies, and other products commonly used in concession operations, with or without reasonable accommodation.

Physical Communication

Ability to exchange information and communicate effectively with employees, customers, managers, vendors, and other business partners in person, by telephone, in writing, and through electronic or assistive communication methods, with or without reasonable accommodation.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to communicate; remain stationary for periods of time; move throughout concession and event areas; and use hands and fingers to operate computers, office equipment, and point‑of‑sale systems. The employee may occasionally operate foodservice equipment, including slicers, mixers, knives, ovens, and steamers.

The employee must be able to move, lift, and carry objects or materials weighing up to 50 pounds, with or without reasonable accommodation. The employee may occasionally be required to change or assist with changing beer kegs weighing up to 100 pounds with or without reasonable accommodation, using appropriate equipment and team‑lifting techniques.

The position requires visual ability sufficient to read, review, and interpret reports, schedules, financial information, and other job‑related documents.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

WORKING CONDITIONS AND HAZARDS

Work is performed in office, foodservice, concession, and event environments. The employee regularly works on‑site at concession locations and event venues to oversee operations, manage events, and conduct inspections. The employee may be exposed to food odors, fumes, airborne particles, hot surfaces, foodservice equipment, cleaning chemicals, dust, allergens, spills, and varying temperatures. The employee may also work outdoors in changing weather conditions. During concerts, sporting events, and other large‑scale events, the employee may be exposed to large crowds, amplified music, crowd noise, announcements, and other moderate to very loud sounds. The work environment may also include bright, flashing, strobing, or rapidly changing lights and visual effects. The noise level is generally moderate on non‑event days and may be loud or very loud on event days. Because the essential duties require direct supervision of employees and an on‑site presence at concession locations and events, this position is not eligible for remote work.

Supplemental Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid‑day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

Background Check Information

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full‑time, part‑time non‑student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops Ltd. complies with all federal, state, and local laws, including the California Fair Chance Act.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed.

Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

For additional information about the SDSU campus policy please visit affirming Equal Opportunity.