Full Time Branch Ambassador - Railroad

Capital One

Hammond (LA)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Education assistance

401(k) match up to 7.5%

Parental leave

Mental health support

Back-up child or elder care

Job summary

Capital One in Hammond, LA is seeking a Full-Time Branch Ambassador to be the heart of our space. You will deliver warm, human service while handling high-volume cash transactions with accuracy and a compliance-first mindset.

You’ll educate clients on mobile banking, remote deposit, and contactless payments, and you will listen carefully to uncover goals to match them with the right digital tools and banking solutions. A hospitality mindset and tech fluency are essential.

Qualifications

High school diploma or equivalent required.
At least 1 year of retail, sales, or customer service experience.
Cash handling experience preferred.
Ability to work a flexible schedule including weekends.

Responsibilities

Process high-volume cash transactions with accuracy.
Educate customers on mobile banking, remote deposit, and contactless payments.
Identify customer needs and match them with digital tools or banking solutions.
Provide hospitality and maintain a welcoming, customer-focused environment.

Skills

Hospitality

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate's degree preferred

Job description

Full Time Branch Ambassador - Railroad

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador , you are the heartbeat of our space. You don't just \"process transactions\"-you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you're helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.

We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You\'ll Actually Do

The Guardian of Trust & Accuracy

You are the bedrock of our environment's safety and integrity. You'll execute high-volume cash transactions-including deposits, withdrawals, and complex negotiable instrument processing-with 100% accuracy. You maintain a \"compliance-first\" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers\'s assets safe.

The Digital Concierge

You are a mentor in a digital world. You'll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.

The First-Line Consultant

You aren't just answering questions; you\'re identifying needs. By actively listening, you\'ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.

The Hospitality Lead

You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a \"number.\" You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

What You Bring

A Hospitality Heart: You have a natural gift for making people feel welcome and heard.

Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.

Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.

Adaptability: You enjoy a \"fluid\" workspace where you might move from a cash drawer to a digital demo in minutes.

Curiosity: You want to know the \"why\" behind the \"how\" and are always looking for ways to improve the customer journey.

Why Join Us?

This isn't just a job-it\'s work with a mission. Because we\'ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Essential Functions (Included, but not limited to)

Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

Available to work a flexible schedule, including weekends, with hours and days subject to change.

While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.