Full Time Branch Ambassador - Eastern Maryland (North Cluster)

Capital One; Baltimore (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 medical coverage

Dental

Vision

Prescriptions

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador in Maryland to serve as the welcoming face of the branch, handling cash transactions with precision and guiding customers through digital banking tools. The role emphasizes hospitality, adaptability, and proactive problem-solving in a fast-paced environment.

The position requires at least 1 year in Retail or Customer Service, a high school credential, and the ability to work flexible hours including weekends.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• Associate’s degree preferred.
• Experience in Retail, Sales, or Customer Service is valued.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security and regulatory standards.
• Educate clients on digital banking tools and payments to enhance convenience and security.
• Identify customer needs and link them to appropriate digital tools or banking solutions.
• Greet customers and foster a hospitality-focused environment while guiding them through services.

Skills

Hospitality

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

High School Diploma GED or Equivalent

Associate’s degree

Tools

G-Suite

Job description

Full Time Branch Ambassador - Eastern Maryland (North Cluster)

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"-you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you're helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

• Guardian of Trust & Accuracy: You'll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing with 100% accuracy. You maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
• Digital Concierge: You are a mentor in a digital world. You'll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• First-Line Consultant: You aren't just answering questions; you're identifying needs. By actively listening, you'll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.
• Hospitality Lead: You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

What You Bring

• A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
• Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: You enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: You want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.

Why Join Us?

This isn't just a job—it s work with a mission. Because we've removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

Perks

• Day 1 coverage for Medical
• Dental
• Vision
• Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change.
• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.
• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Preferred Qualifications

• Associate’s degree.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Salary

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Baltimore, MD: $48,048 - $48,048 for Branch Ambassador
• Clarksville, MD: $48,048 - $48,048 for Branch Ambassador
• Dundalk, MD: $48,048 - $48,048 for Branch Ambassador
• Elkridge, MD: $48,048 - $48,048 for Branch Ambassador

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

About Capital One

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.