Full Time Branch Ambassador - Central Jersey Area

Capital One Group; Edison (NJ); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

401(k) Matching

Paid Parental Leave

Mental Health Support

Backup Child/Elder Care

Job summary

Capital One in Edison, NJ seeks a Full Time Branch Ambassador to be the heartbeat of our Central Jersey space. You’ll combine hospitality with digital tools, helping customers with deposits, mobile banking, and everyday banking needs.

You bring a high school diploma, customer service experience, and cash handling, with bilingual English/Spanish preferred. The role offers a flexible schedule, strong growth, and a benefits-packed program.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Preferred: Associate’s degree; 2+ years of Retail or Customer-facing experience; Proficient in G-Suite; Bilingual in English and Spanish.

Responsibilities

• Execute high-volume cash transactions with accuracy and integrity.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify client needs and pair them with the right digital tools or banking solutions.
• Greet customers and maintain hospitality in a fast-paced environment.
• Ensure security, audit, and regulatory standards are met.

Skills

Hospitality Heart

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

High School Diploma / GED

Associate’s degree

Tools

G-Suite

Job description

Full Time Branch Ambassador - Central Jersey Area

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

The Guardian of Trust & Accuracy

You are the bedrock of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.

The Digital Concierge

You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.

The First-Line Consultant

You aren’t just answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.

The Hospitality Lead

You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

What You Bring

• A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
• Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: You enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: You want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance Paid Time Off Education Assistance Matching 401(k) contribution up to 7.5% Paid Parental Leave Mental Health support Back-up Child or Elder Care And much more!

Essential Functions

Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region. Available to work a flexible schedule, including weekends, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required. Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift. Lifting up to 25 pounds and moving/standing for extended periods of time Regular and consistent attendance Basic Qualifications High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales, or Customer Service experience At least 6 months of cash handling experience Preferred Qualifications Associate’s degree 2+ years of Retail or Customer-facing experience Proficient in G-Suite Strong written and oral communication skills Bilingual in English and Spanish

Basic Qualifications

High School Diploma, GED, or Equivalent Certification At least 1 year of Retail, Sales, or Customer Service experience At least 6 months of cash handling experience

Preferred Qualifications

Associate’s degree 2+ years of Retail or Customer-facing experience Proficient in G-Suite Strong written and oral communication skills Bilingual in English and Spanish

Location and Salary

Edison, NJ: $51,542 - $54,600 for Branch Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Employment Authorization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Benefits and Additional Information

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.