Full Time Assistant Store Manager Foxwoods

Michael Kors; Ledyard (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

Michael Kors in the United States is seeking an Assistant Store Manager to drive sales, mentor staff, and uphold the brand's service standards. The role reports to the Store Manager within the Retail division and focuses on achieving personal and store sales goals while maintaining visual standards.

You will collaborate with the team on operations, customer service, inventory control, training, and payroll processes, ensuring a consistent, elevated shopping experience.

Qualifications

• Minimum 3 years retail experience with 1-2 years specialty management.
• Native Americans receive preference in accordance with Tribal Laws.
• Equal Opportunity Employer; The Company is an equal employment opportunity employer.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communicating business results.
• Lead by example to provide elevated sales and service.
• Develop personal and staff sales techniques to maximize sales.
• Maintain all sales policies and procedures.
• Demonstrate product knowledge and develop knowledge among staff.
• Stay informed on fashion trends and market directions.
• Ensure associates provide the highest level of customer service.
• Build repeat clientele using client books; assist staff with client books.
• Resolve client problems quickly and effectively.
• Assist with customer service issues (dissatisfied customers, returns, defective merchandise).
• Collaborate with store manager on risk management, security, cash controls, inventory.
• Support staff training on register usage and maintenance.
• Understand and execute all management register functions.
• Participate in inventories and cash control procedures.
• Occasionally drive for offsite product transfers if needed.
• Assist in merchandising/visual directives and maintain selling floor.
• Ensure timely processing of deliveries and communicate product concerns.
• Communicate inventory needs to support business goals.
• Assist in recruitment, training and development of staff; payroll integrity.
• Provide ongoing feedback to staff; resolve HR issues with HR partnership.
• Support training programs, seminars and maintain professional appearance.

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Job applicants must possess current work rights for the country/region that the position is based in, unless stated otherwise. Relocation will only be offered if stated.

JOB PROFILE: ASSISTANT STORE MANAGER

REPORTS TO: Store Manager

DIVSION: Retail

MAIN JOB OBJECTIVE

SALES GENERATION

ESSENTIAL JOB RESPONSIBILITIES

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

• Sales Supervisor(s)
• Stock Supervisor(s)

Minimum 3 years retail experience with 1-2 years specialty management.

Native Americans receive preference in accordance with Tribal Laws.

We are an Equal Opportunity Employer M/D/F/V

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].