Full Time Assistant Manager - Millcreek Mall

Build-A-Bear; Erie (Erie County); On-site; USD 40,000 - 55,000; Full time

Job summary

Build-A-Bear is seeking a Full Time Assistant Manager at Millcreek Mall. In this pivotal role, you will support the store's operations, enhance Guest experiences, and lead your team towards successful sales and marketing execution.

The ideal candidate will have 2 years of store management experience, a high school diploma, and a passion for customer service. This role requires strong leadership and the ability to inspire a dynamic team.

Join us in delivering joyful experiences for our Guests!

Qualifications

• 2 years of store management experience in a customer-centric business.
• Basic understanding of common store technology solutions.
• Proven leadership in a retail environment.

Responsibilities

• Assist the Chief Workshop Manager with staff assignments and work direction.
• Drive sales and create excellent Guest experiences.
• Oversee inventory management and store operations.

Skills

Store management experience

Customer service

Leadership skills

Education

High school diploma

Associate's degree in business or management

Tools

POS systems

Scheduling software

Job description

Full Time Assistant Manager -Millcreek Mall

Job Category: Retail Store Locations

Requisition Number: FULLT010304

• Full-Time

Locations

Showing 1 location

Millcreek Mall
Erie, PA 16565, USA

Description

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies.

This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

RESPONSIBILITIES:

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work for associates, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager in hiring and promotion decisions, including providing feedback and making recommendations regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the CWM and/or DM immediately. Make recommendations on appropriate disciplinary actions and assist in delivering corrective actions to team members when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook.
• Drive sales as the Floor Leader, by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture throughout the workshop, effectively zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

REQUIRED QUALIFICATIONS:

• 2 years of store management experience, with a proven, successful history in a customer‑centric business, preferably in specialty retail
• High school diploma
• Basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance)

PREFERRED QUALIFICATIONS:

• 2-4 years of store management experience, with a proven, successful history in a customer‑centric business, preferably in specialty retail.
• Associate's (or higher) degree in business, management, or a related field

BEHAVIORAL TRAITS FOR SUCCESS:

• Thrives in a high‑engagement Guest experience environment
• Balances creativity and fun with accountability and dependability
• Connects with and inspires others to drive results
• Exercises common sense and sound judgment in ambiguous situations
• Displays strong initiative and self‑direction
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook despite challenging circumstances

WORKING ENVIRONMENT:

• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays
• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor/outdoor malls, strip centers, and other retail locations

YOUR PERFORMANCE WILL BE MEASURED ON:

Your performance will be measured by your ability to achieve annual store objectives and corporate goals which include but are not limited to the following:

• Decision-making, independent judgment, and execution
• Consistently meeting financial objectives
• Ability to create an Experience First culture for Guests and associates
• Talent management, including effectiveness in supervising, directing and developing associates
• Consistent execution of operational standards
• Ability to foster team collaboration, communication, and performance

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at‑will employment, and Build‑A‑Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may be deemed appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.